About the Role
Outreach is leading the future of intelligent revenue execution through the power of AI Agents. As a Forward Deployed Engineer (FDE), you'll sit at the intersection of advanced AI technology and real-world customer outcomes—deploying, customizing, and operationalizing AI Revenue Agents across a wide range of GTM workflows.
You’ll play a hands-on role in piloting and implementing AI agents like the AI Revenue Agent, Research Agent, Conversation Agent, and Deal Agent, ensuring they are seamlessly embedded into customer sales processes. FDEs are not just technical implementers—they’re functional consultants, workflow strategists, and trusted advisors.
Why This Role Matters
The future of selling is AI-assisted—and the FDE team is on the front lines of making that future real. You'll help Outreach customers realize transformative value, redefine seller productivity, and drive the next evolution of the modern revenue organization.
Location: United States - applicants must reside in the US
Your Daily Adventures Will Include
Lead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes.
Understand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact.
Customize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurations.
Develop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base.
Act as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers.
Train & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional support.
Our Vision of You
5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)
Experience with AI/ML systems, LLMs, or prompt engineering a plus
Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
Ability to translate complex business processes into clear, executable deployment plans
Strong communication skills for working cross-functionally with Product, Engineering, and GTM teams
Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)
A hybrid of technical implementer and functional GTM strategist
Comfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)
Curious, customer-obsessed, and excited by real-world applications of AI
Nice to Have
Experience with AI copilots, agents, or LLM-powered tools
Familiarity with Outreach platform and its ecosystem
Background in Revenue Operations or GTM consulting
Experience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debugging
