We focus on building trust in Spotify’s advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you’ll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.
What You'll Do
Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams
Who You Are
You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
You bring 3+ years of experience working with programmatic advertising or technical ad systems
You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
You have experience building and improving operational processes in cross-functional, fast-moving environments
You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
You communicate clearly and confidently, and can align stakeholders across different teams and levels
You use data to inform decisions and can translate complex information into clear actions
You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms
Where You'll Be
We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.
