Sales Engineer - Singapore
About the Team:
The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.
What you’ll be doing:
Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform
Providing tailored product demonstrations
Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
Support direct and partner sales teams with product related questions and skill development
Building relationships with partners through technical enablement and co-selling
Assist prospects with setup and configuration of free trials
Provide technical Q&A to prospects as they progress through trial
Assess prospect readiness to enter a formal sales cycle
Understand implementation best practices to advise on the quickest customer time to value
Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
Provide evaluation framework for prospects to follow in their POC
Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English
Skilled at breaking down complex tasks into simple actionable steps for customers
Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
Desire and ability to learn new complex concepts
3-5+ experience in a technical Sales Engineering or similar role
Strong knowledge of Cloud/SaaS technologies
Strong understanding of Active Directory environments
Understanding of networking Fundamentals
Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT
Familiarity with MDM, RMM, or similar endpoint solutions
Familiarity with MFA technologies such as TOTP, WebAuthn
Experience configuring and deploying identity and/or directory solutions