GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways.
This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms.
This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.
Responsibilities:
Client Integration Enablement & Execution
Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation.
Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.
Drive successful deployment of integrations across multiple pathways, including:
Point-to-point HL7 integrations
Epic Aura integrations
Athena Integrations
Quest hub-and-spoke integrations
Digital health and non-standard workflows
Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.
Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations.
Workflow Design & Clinical Informatics Leadership
Possesses Knowledge in clinical workflows and EHR integration best practices.
Validate and optimize ordering, resulting, billing, and operational workflows.
Bridge the gap between clinical operations and technical implementation.
Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.
Technical & Integration Expertise
Guide partners on integration architecture, including:
HL7 (ORM/ORU), FHIR, and API-based integrations
Hub-and-spoke vs. point-to-point models
Data mapping and workflow configuration
Support requirements definition, solution design, and integration specifications.
Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.
Testing, Validation & Go-Live
Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.
Ensure integrations meet quality, performance, and operational standards prior to go-live.
Support troubleshooting, issue resolution, education, and escalation management.
Post-Launch Support & Continuous Improvement
Monitor post-launch performance and support issue resolution.
Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.
Identify opportunities for scalability, standardization, and process improvement.
Field Enablement & Internal Leadership
Support training and provide SME support to commercial and field teams.
Develop integration playbooks, best practices, and enablement materials.
Support deal strategy and client conversations as a technical and workflow expert.
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
- BS/BA with 2+ years or Master’s with 1+ years of experience in:
- Clinical informatics, healthcare IT, or EHR integrations
- Client-facing implementation or consulting roles
- Strong understanding of:
- Healthcare workflows (clinical, operational, billing)
- EHR systems (Epic, Athena, Cerner, etc.)
- Integration standards (HL7, FHIR, APIs)
- Experience leading client implementations and cross-functional projects.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Strong problem-solving, organizational, and stakeholder management skills.
Preferred Qualifications:
- Experience with Epic (including Aura), Athena, Quest, or lab integrations.
- Epic certifications (Bridges, Beaker, Ambulatory, or related).
- Experience with diagnostic labs, oncology, or population health programs.
- Familiarity with clinical decision support (CDS) and patient engagement workflows.
- Client-facing leadership and consultative approach.
- Deep understanding of clinical + technical workflow intersection.
- Ability to operate in a high-growth, ambiguous environment.
- Strong cross-functional collaboration skills.
- Process-oriented mindset with focus on scalability and quality.
Physical Demands & Working Environment:
Hours and days may vary depending on operational needs.
Working with dry ice may be necessary.
Standing or sitting for long periods of time may be necessary.
May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
Some lifting (up to 25 pounds) may be necessary.
