Analyst, Service Operations (Delivery)

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You will work in Mondelēz International Digital Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.

How you will contribute

Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Experience in your specific area of responsibility
• Experience in administration with a strong customer service orientation
• Computer literate with excellent skills in Microsoft Office, especially in Excel
• Experience working to deadlines with strong prioritization skills
• Meticulous attention to detail

More about this role

What you need to know about this position:

• AMEA Geography
• APAC VAT Laws and Payment Term Laws
• Handling Accounts Payable exceptions
• Handling query management
• Handling day to day fire fighting's

What extra ingredients you will bring:

• With local language expertise to manage stakeholders for South-East Asia BU
• Build rapport with suppliers in given BUs to streamline experience for all strategic suppliers and help procurement to negotiate better.
• Exceptional Accounts Payable Subject Matter Expertise
• In-depth transaction level SAP knowledge & Readsoft Knowledge
• Handling Accounts Payable exceptions & query management – SNOW tool experience is preferred
• Handling day to day fire fighting's from internal and external stake holders
• BPO Operations experience to work with service provider and to improve customer experience.
• Monitoring Service provider KPI, SLA & manage Accounts Payable processes within Industry / Mondelez compliance frame.
• Manage Payment Term law across AMEA Countries
• AMEA Geography knowledge with local VAT & Tax laws
• Drive continuous improvement with Service Provider for your respective BU and AMEA.
• Stakeholder management with Internal Procurement, Finance, Mdlz plants and Suppliers to build a strong work relationship.
• Knowledge cascading including training others and creating process documentation.
• Open to take any additional responsibilities, all types of Project management support for the respective cluster, BU and region.
• Excellent communication and interpersonal skills with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication.
• Engaging, inspiring, and influencing people.
• Analysing and synthesizing ideas to draw objective conclusions and to write concise reports.
• Candidates with experience in transition management are preferred.

Education / Certifications:Commerce/Accounting graduate with 10 Years of Accounts Payable relevant experience is must

Job specific requirements:

• Manage approx. 1.72 billion worth of payment with ~190,000 Invoices in a Year
• Managing approx. 320 million worth of Exceptions with ~5000 Invoices in a year
• Accounts Payable Subject Matter Expertise
• Stakeholder management skills with finance, procurement, and supplier’s
• Liaison between Mdlz stake holders and service provider
• Managing Controls, Compliance and Customer Experience for the respective cluster

Travel requirements:As and when required to visit service provider's locations and Mdlz plant locations.

Work schedule:Timings – 7 AM IST to 4 PM IST

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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