Head of Event Security

About Global Safety & Security

ServiceNow's Global Safety & Security organization is committed to protecting ServiceNow's people, assets, and brand while pioneering the integration of emerging technologies and artificial intelligence to set new industry standards for safety, efficiency, and innovation.

Role Overview

The Head of Event Security is a critical leadership position responsible for developing, implementing, and overseeing a world-class global event security program that protects ServiceNow employees, executives, customers, and partners across all corporate events. This role encompasses the full spectrum of events—from flagship large-scale gatherings like Knowledge (15,000+ attendees) and Sales Kick Off to regional roadshows, customer engagements, and executive-attended events worldwide.

Reporting directly to the SVP, Chief Security Officer, this role requires a strategic leader who can balance operational excellence with innovative program development, leveraging technology and intelligence to deliver seamless, scalable security solutions that enable business objectives while maintaining the highest duty of care standards.

Key Responsibilities

Strategic Program Leadership

• Design and implement a comprehensive, scalable global event security framework aligned with ServiceNow's growth trajectory and evolving threat landscape
• Develop multi-year roadmap for event security capabilities, incorporating emerging technologies, AI-driven risk assessment, and predictive analytics
• Establish and maintain event security governance, policies, standards, and operating procedures across all event types and geographies
• Define key performance indicators and metrics to measure program effectiveness, efficiency, and continuous improvement
• Build strategic partnerships with internal stakeholders (Marketing, Sales, Real Estate, Legal, HR) to ensure security is integrated early in event planning cycles

Operational Excellence & Event Execution

Provide end-to-end security oversight for all ServiceNow corporate events, including:

• Large-scale flagship events (Knowledge, Sales Kick Off, partner summits)
• Regional events, roadshows, and customer briefing centers
• Executive-attended functions and C-suite engagements
• Virtual and hybrid event security considerations

• Conduct comprehensive pre-event risk assessments and develop tailored mitigation strategies addressing potential threats, venue vulnerabilities, and compliance requirements
• Manage on-site security operations including access control, protective coverage, emergency response, and incident management
• Coordinate with GSOC, Intelligence, Executive Protection, and Regional Security teams to ensure unified security posture
• Oversee vendor selection, management, and performance for third-party security providers

Risk Management & Compliance

• Ensure compliance with duty of care obligations, integrating defensible diligence throughout event planning and reinforcing ethical standards
• Maintain current knowledge of global security threats, geopolitical risks, and venue-specific considerations affecting event security
• Develop and maintain emergency response protocols, crisis management procedures, and business continuity plans for event disruptions
• Ensure compliance with local, national, and international security regulations and venue requirements
• Conduct post-event reviews, lessons learned analysis, and continuous improvement initiatives

Resource Management & Financial Stewardship

• Develop and manage annual event security budget, ensuring cost-efficiency while maintaining operational effectiveness
• Optimize resource allocation leveraging scalable solutions, strategic vendor partnerships, and technology enablement
• Implement financial controls and vendor management processes to ensure transparency and accountability
• Identify opportunities for cost optimization without compromising security effectiveness or duty of care

Team Leadership & Development

• Build, lead, and develop a high-performing event security team with clear roles, responsibilities, and career development paths
• Foster a culture of innovation, collaboration, and operational excellence
• Provide mentorship, coaching, and professional development opportunities
• Collaborate effectively across GSS functions and with broader ServiceNow organization

Technology & Innovation

• Champion the integration of emerging technologies (AI, predictive analytics, IoT sensors, real-time monitoring) to enhance event security capabilities
• Partner with GSS Risk, Technology, and Enablement Services to leverage security systems and technological solutions
• Drive innovation in threat detection, crowd management, access control, and emergency notification systems
• Evaluate and implement security technologies that improve both effectiveness and attendee experience