Remote Source

    Customer Success Coach

    Wing Assistant
    ~$33,488 - $62,192Market Estimate
    Cebu, Philippines
    Full-Time
    Mid (3-6 yrs)
    Customer Success & Support
    Posted on June 23, 2026
    About the Role:
    We are seeking a Customer Success Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
    The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
    Key Responsibilities
  1. Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  2. Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  3. Develop and deliver coaching plans tailored to individual performance metrics and team goals
  4. Collaborate with leadership on team skill development, training needs, and continuous improvement
  5. Lead training sessions and skill refreshers to reinforce best practices and performance standards
  6. Maintain standardized coaching documentation and feedback tools
  7. Track, report, and analyze coaching effectiveness and performance trends
    8. Candidate Requirements
  8. Experience coaching Customer Success Managers, Account Managers, or similar roles
  9. Solid foundation in quality assurance and structured feedback delivery
  10. Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  11. Excellent communication, facilitation, and coaching skills
  12. Familiarity with CRMs and performance coaching tools
  13. Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  14. Must present original coaching/training materials during the hiring process
    15. Hiring Requirement – Simulation & Mock Deck
  15. Conduct a mock training simulation (live)
  16. Present a self-made presentation deck on the following topics:
  17. “What is a Customer Success Manager?”
  18. “How to Be a Successful CSM”
    19. This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
    Apply for this position

    Company:  Wing Assistant

    Provides fully managed virtual assistant services, matching businesses with dedicated remote talent for admin, sales, marketing, and more.
    1001-5000 employees
    Human Resources & Recruiting
    HQ: United States
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