Sr. Technical Solutions Engineer - Dell (2 openings)
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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
About the Team
The Solution Design & Services (SD&S) organization serves as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.
This position is part of our Build Team, which focuses on delivering high‑quality solution configurations and technical build services.
About the Role
We are seeking a Sr. Technical Solutions Engineer with strong Dell expertise to act as a technical leader within SD&S. In this role, you will collaborate closely with our pre‑sales team and reseller partners to scope, size, and architect complex Dell‑based solutions.
You will serve as a subject‑matter expert for Dell technologies, validate solution designs, and ensure technical accuracy throughout the build process. You will also mentor junior engineers and contribute to elevating the technical capabilities of the broader team.
What We Look for in a Strong Candidate
- Hands‑on experience with Dell enterprise solutions
- Demonstrated ability to translate customer needs into well‑architected solutions
- Experience as a Dell DataCenter Sales Executive or Solutions Engineer/Architect working in the Channel
Key Qualifications:
- Prior Dell experience as a Datacenter Sales Executive (DCSE), Solutions Architect (SA), or experience working with Dell Technical Advisors (TAs)
- Ability to design, size, and build complex Dell infrastructure solutions
- Channel experience is highly preferred
Preferred Certifications (Not required, but highly valued)
- Dell Midrange Storage Design
- Dell Internal Storage Manager (ISM)
- PowerFlex
- PowerMax
- Dell PowerScale Design 2023
- Dell Data Protection Design 2023
Day‑to‑Day Responsibilities
- Work closely with the Pre‑Sales team and reseller partners to scope, size, and architect Dell‑based solutions
- Build complex configurations across Dell storage, compute, and data protection portfolios
- Serve as a technical leader and mentor within SD&S
- Maintain relevant industry certifications and identify training opportunities for the team
- Represent SD&S in partner engagements, vendor initiatives, and industry events
- Develop strong customer and vendor relationships, becoming a trusted advisor
Knowledge and Skills
- Minimum 5 years of technical experience designing and implementing complex solutions
- Strong communication skills with the ability to engage multiple levels of customer stakeholders
- Ability to work independently while supporting team success
- Experience mentoring junior engineers or technical specialists
- Ability to uncover customer needs and translate them into actionable solution designs
- Comfortable representing Ingram Micro at events, conferences, and vendor‑led initiatives
Requirements
- Bachelor’s degree or equivalent relevant experience
- Minimum 5 years of functional experience, including at least 3 years in a specialized technical role
- Proficiency with tools, systems, and processes required for solution design and configuration
- Strong customer‑focused mindset with the ability to build lasting relationships
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.