Remote Customer Service- Associate

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Remote Customer Service- Associate

What does a successful Fiserv Customer Service Representative do at Fiserv?

A Fiserv CSR serves as the central contact providing exceptional customer service for Fiserv’s small to enterprise business merchants using Fiserv’s Ecommerce, Terminal and Clover point of sale (POS) processing systems.  Fiserv merchant products and solutions allow businesses to accept the widest variety of payments quickly, easily, and securely.  You will help business merchants by answering basic questions, assisting with account updates, and performing more detailed research and analysis of transaction, billing, and funding issues.

What you will do

Leverage your knowledge and expertise to answer questions and resolve problems.  No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer.  We are looking for someone who will rely on their training and resources and is always up for a challenge. 

• Assist with account details: account maintenance /account changes, discuss statements, review processing fees/billing
• Validate credit card numbers, authorization codes, expiration dates, batch information
• Verify closed batches, verify deposit/funding information, submit funding investigations
• Assist with business track enrollment (account web portal), password reset, and navigation; educate and assist with online self- service tools
• Tax information including 1099k and W-9 and cancellation of account
• Ordering Supplies

What you will need to have

• Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service
• Quiet and secure home working environment free from background noise and distractions
• Understanding of basic financial transaction processing and payments
• Understanding of computers, internet navigation, and web applications
• Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps

What would be great to have

• Strong work tenure with previous roles lasting 2 years or more
• Experience working in a fast paced, high volume, metric driven call center environment

Things to know:

Compensation: 17.50-19.50 plus shift differential for 2nd shift and 3rd shifts

Training Start Date: September 21st 2026.

Training Schedule and Length: 9am-530am EST Monday-Friday/9 weeks

Working Schedule: 2nd and 3rd shifts including one or both weekend day availability

Pre-employment background, credit, and drug test are required.

Salary Range

$27,000.00 - $41,400.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.