Clinical Care Navigator- Bilingual Spanish Speaking

Lyra Health

United States

Full-Time

Mid (3-6 yrs)

Education & Training

Posted on October 18, 2024

About the Role

As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.

You must be able to work the following shift(s):

Sunday - Thursday: 9:30am - 6:00pm PT (10:30am - 7:00pm MT / 11:30am - 8:00pm CT / 12:30pm - 9:00pm ET)

Tuesday - Saturday: 9:30am - 6:00pm PT (10:30am - 7:00pm MT / 11:30am - 8:00pm CT / 12:30pm - 9:00pm ET)

Weekends include a 10% shift pay differential!

This role can be carried out fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment

Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences

Independently manage a caseload of complex, multi-need clients

Qualifications

Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)

Must have 2+ years psychiatric intake, assessment RB, other related experience

EAP/clinical call center experience preferred

Must be Bilingual, Spanish-speaking

Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)

Must be a full time resident of the United States; work cannot be completed from outside the United States.

Apply for this position

Company: Lyra Health

Provides AI-powered workforce mental health benefits, transforming access to life-changing mental health care through provider matching and personalized support.

1001-5000 employees

Healthcare & Life Sciences

HQ: United States

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