As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution. You will serve as a trusted advisor to client executives, and orchestrate cross-functional alignment to unlock expansion and protect retention across our most strategic relationships. Your role is to ensure we are aligned at the highest levels - strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you.
What You'll Do:
Serve as the executive-level CAS partner for top enterprise accounts
Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners
Elevate conversations from campaign delivery to business impact
Revenue & Growth Strategy
Deliver long-range, multi-year account strategy aligned to client priorities
Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping
Contribute to renewal strategy and expansion motions to protect and grow ARR
Articulate CAS value in executive-level business terms
Lead Executive Business Reviews (EBRs) and strategic planning sessions
Translate enterprise client objectives into CAS program strategy and roadmap alignment
Develop compelling narratives that connect CAS outcomes to broader digital transformation goals
Cross-Functional Orchestration
Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment
Escalate and resolve risks at the leadership level before they impact revenue
Identify systemic friction and drive improvements that benefit enterprise delivery at scale
What You'll Need:
8+ years of experience in enterprise account management, strategic client leadership, or consulting
Proven experience managing complex, multi-million-dollar enterprise relationships
Strong executive presence and comfort leading C-level conversations
Demonstrated ability to build multi-year growth strategies and influence revenue outcomes
Experience partnering closely with Sales on account planning and deal strategy
Ability to navigate and influence cross-functional teams without direct authority
Strong commercial acumen and understanding of SaaS revenue models
Exceptional written and verbal communication skills
Role preferably based in Cincinnati
