Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Customer Onboarding team, where we partner with hospitals and health systems to implement technology that improves patient flow, optimizes capacity, and helps patients get the right care at the right time.
As a Senior Program Manager supporting Inpatient Flow, you will own healthcare technology implementations from pre-kickoff through go-live, serving as the primary driver of the project plan and day-to-day execution. You will bring together customer and LeanTaaS teams to manage the many interconnected pieces of a successful implementation—from discovery and technical readiness to workflow alignment, testing, training, go-live preparation, and launch.
You will build and manage detailed project plans, drive customer meetings and decisions, coordinate clinical and technical workstreams, manage risks and dependencies, and ensure teams remain aligned and accountable to their commitments. You’ll anticipate what could impact the implementation, create clear paths to resolution, and keep customers and internal stakeholders informed and moving forward.
Our implementations range from individual hospitals to complex, enterprise-wide deployments spanning multiple workflows, facilities, and stakeholder groups. You will partner closely with Clinical Workflow Implementation Managers, Product Implementation, Data Engineering, Customer Success and customer teams to bring structure and accountability to each engagement and ensure customers are prepared for a successful go-live.
WHAT YOU'LL DO
Lead Customer Implementations
Own and lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success
Build, maintain, and execute detailed implementation plans, including milestones, deliverables, dependencies, resources, decisions, and timelines
Lead implementations that span multiple workflows in multiple hospitals across a health system
Run customer and internal implementation meetings, establish clear action items and owners, and drive accountability for commitments across customer and LeanTaaS teams
Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities across all implementation workstreams
Maintain implementation momentum by proactively following up on deliverables, resolving blockers, and ensuring decisions are made when needed
Drive high-quality implementations by ensuring consistent execution against established standards, proactively identifying gaps, and maintaining a high bar for customer experience and delivery excellence
Coordinate and participate in onsite meetings and activities
Manage Risk, Dependencies & Escalations
Continuously assess implementation health and proactively identify risks, dependencies, resource constraints, and decisions that could impact delivery
Develop and drive mitigation plans before risks become implementation delays or customer escalations
Identify and escalate issues requiring additional leadership, product, technical, or clinical support and ensure they remain actively managed through resolution
Manage changes to implementation scope and timelines, clearly communicating impacts and establishing alignment on the path forward
Maintain clear documentation of decisions, risks, action items, dependencies, and customer commitments throughout the implementation
Provide internal and customer stakeholders with clear, consistent visibility into implementation status, risks, accomplishments, and next steps
Drive Customer & Cross-Functional Alignment
Build strong working relationships with customer project leaders, executives, clinical leaders, operational stakeholders, and technical teams
Facilitate customer governance and implementation meetings that drive decisions, resolve open issues, and maintain alignment across stakeholders
Partner closely with Clinical Workflow Implementation Managers to incorporate workflow transformation, change management, training, and adoption activities into the overall implementation plan
Coordinate across Product Implementation, Data Engineering, Product, Customer Success, and other LeanTaaS teams to ensure workstreams and dependencies remain aligned
Navigate competing priorities and differing stakeholder perspectives while maintaining focus on implementation goals and customer outcomes
Ensure a thorough handoff to Customer Success at the completion of implementation, including outcomes, open items, commitments, risks, and opportunities for continued optimization
Understand the overall implementation strategy and translate it into a delivery approach that aligns project execution with customer needs, implementation goals, and desired business outcomes
Contribute to Implementation Excellence
Apply established implementation methodologies, tools, and best practices consistently across customer engagements
Identify opportunities to improve implementation processes, templates, tools, and documentation based on lessons learned from customer engagements
Share implementation insights and best practices with the broader team to improve consistency and execution across future implementations
WHAT YOU'LL BRING
Bachelor’s degree (or equivalent years of related experience) in Business, Healthcare Administration, or a related field
Project Management Professional (PMP) certification
5+ years of hands-on project or program management experience leading complex healthcare implementations
Experience directly managing implementations through the full lifecycle, from kickoff and discovery through testing, training, go-live, and transition
Experience leading health system-wide initiatives involving multiple hospitals, workstreams, stakeholder groups, or technology solutions
Strong project management fundamentals, including project planning, dependency management, risk mitigation, issue management, scope management, and stakeholder communication
Demonstrated ability to manage multiple customer implementations and priorities simultaneously while maintaining attention to detail
Proven ability to drive accountability and results across cross-functional teams without direct authority
Experience working directly with executives, clinical leaders, operational teams, technical teams, and project stakeholders within hospitals or health systems
Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps
Strong communication, facilitation, problem-solving, and organizational skills
Proficiency with project management tools and methodologies
Resourceful, results-oriented, and comfortable operating in a fast-paced, customer-facing environment
Willingness to travel 30–40% of the time
BONUS POINTS IF YOU HAVE
Experience implementing enterprise healthcare technology or SaaS solutions
Experience with inpatient hospital operations, patient flow, capacity management, or related operational workflows
Experience managing multi-product or multi-site implementations across large health systems
Experience working in JIRA and Smartsheet
Lean, Six Sigma, Agile, or other process improvement training or certification
WHAT YOU'LL GET
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
