ServiceNow Technical Consultant/Developer for Finance & Supply Chain Solution Implementations

Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions

The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

· Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

· Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

· Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

· Lead customer design workshops focused on ServiceNow Platform and Solution technology

· Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

· Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

· Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

· Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

· Develop required integration components (SSO, LDAP, etc.) with multiple systems

· Develop required portal components

· Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

· Juggle multiple and complex projects/initiatives

· Promote continuous improvement practices for delivery/engagement materials

· Support specific sales activities when required

· Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

· Up to 50% travel annually, driven by customer needs and internal meetings