Platform Associate

10% Travel Required

The Platform Associate is responsible for supporting the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians. The Platform Associate works closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure, customize & maintain athena content to support these needs.

• Second-level issue management support
• Troubleshoot and correct issues
• Document, track, and take appropriate actions to close or escalate athenaOne incident-related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaOne
• Assist in the building out & maintenance of Privia’s athenaOne platform
• Routine QA of work
• Be an escalation resource for Tier 1 support
• Manage ongoing communication between multiple stakeholders effectively and timely
• Provide remote support to assist w/ EHR issues
• Maintain up-to-date knowledge of the software applications
• Help onboard Clinical IT members
• Walk through athenaOne Functionality with Care Center and Privia Staff
• Support EPCS office hours
• Support data collection related to system configuration
• Maintain up-to-date documentation
• Maintains confidentiality and complies with (HIPAA)
• Help facilitate the Clinical IT relationship with other Privia teams
• Perform other duties as assigned