Client Development Senior Manager

About ConceiveAbilities

ConceiveAbilities is the premier gestational surrogacy and egg donation agency in the United States and worldwide. For nearly 30 years, ConceiveAbilities has guided clients through the complex process of family building through assisted reproductive technologies. We are modern family advocates that believe that everyone who wants to become a parent, can. Parents should be able to choose from many family-building options - regardless of marital status, fertility challenges, geopolitical factors, or social motivation. At ConceiveAbilities, we are All In. Our staff is committed to helping our clients from their first meeting, to choosing a surrogate, to the delivery plans for the baby and every step in between.

Position description

The Client Development Sr. Manager is a key member of our Growth team and plays a dual role as both a sales leader and individual contributor. This person will support the VP of Growth in strategy, management, coaching, and elevating the Client Development Specialist (CDS) team, while also owning a small book of business and contributing directly to revenue.

This is a highly visible role designed for someone who thrives in a player/coach environment: leading from the front, building strong sales habits across the team, strengthening conversion performance, and partnering with leadership to execute initiatives that drive scalable growth.

The Client Development Sr. Manager is also a key steward of the ConceiveAbilities brand experience, ensuring that every Intended Parent feels supported through warm, timely, professional, and consultative interactions.

Position responsibilities

Team Leadership & Coaching

• Partner with the CDS team in achieving specific growth targets, and expanding market share, through day-to-day performance tracking, identification of gaps and opportunities, and execution support
• Coach CDS team members on outreach quality, consultative sales skills, objection handling, follow-up quality, and conversion actions
• Reinforce a high-performance sales culture through consistent team rhythms (workshops, pipeline reviews, call coaching, and best practice sharing)
• Identify skill gaps and create micro-training moments to improve team consistency and outcomes

Strategy, Initiatives & Process Improvement

• Support the CDS team in rolling out new Growth initiatives (e.g., process changes, messaging updates, sales plays, tools, funnel experiments)
• Continuously evaluate funnel performance and refine team workflows that improve effectiveness and conversion
• Plan and host educational webinars, community meetings, and in-person events to further inform Intended Parents of our value proposition and deliver a strong brand experience
• Represent the company at industry events, conferences, and customer meetings as needed
• Develop new and creative ways to strengthen ConceiveAbilities’ lead portfolio
• Collaborate with Sales Enablement to ensure collateral and tools are on-point and up-to-date

Revenue Ownership

• Manage a limited portfolio of leads and consultations, converting prospective Intended Parents into clients
• Deliver a thoughtful, empathetic, and high-integrity consultative sales experience
• Ensure excellent follow-through, responsiveness and CRM hygiene, modeling the behaviors expected across the CDS team

Qualifications and skills

• Strong drive to consistently meet and exceed performance goals
• Deep curiosity about Intended Parents, the competitive landscape, and the evolving fertility and surrogacy industry
• Proven coaching capability with the ability to improve performance through clear feedback, accountability, and skill development
• Comfortable operating in a fast-paced, scaling environment with evolving priorities
• Strong operational rigor with the ability to build, document, and continuously improve processes and team cadence
• High emotional intelligence with strong professionalism, judgment, and discretion
• Excellent written and verbal communication skills
• Persistent and creative problem-solving skills with the ability to navigate obstacles and deliver strong outcomes

Requirements

• 5+ years of direct sales experience in a quota carrying/closing role & management experience
• Experience driving growth in a service or B2C environment
• Fluency with a wide array of sales and marketing tools
• Experience with digital and CRM work environments, specifically Salesforce and Google Workspace
• Previous experience within the fertility or surrogacy market a plus

We offer:

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, and life insurance
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families

Employment Type: Full Time

Reports To: Hannah Drummond-Hay, VP of Growth

ConceiveAbilities is an equal opportunity employer.