Business Operations Manager, North America

As part of the IFS Ultimo team, the Business Operations Manager will partner closely with the CRO for North America and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business.

This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth.

Key Responsibilities:

• Own the business operating rhythm including pipeline councils, performance reviews, and QBRs.
• Own and support sales forecasting, including pipeline assessment and scenario planning (worst case, best case) to support leadership decision-making.
• Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting.
• Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities.
• Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities.
• Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome.

What You’ll Gain

• A high-impact role within a scaling, high-growth SaaS organisation.
• Direct exposure to executive leadership and strategic decision-making.
• The opportunity to shape GTM and commercial strategy.
• A collaborative environment focused on learning, ownership, and continuous improvement.