Senior Technical Support engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in a technical support role, preferably in a SaaS environment.
• Strong understanding of REST APIs and experience in troubleshooting API-related issues.
• Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
• Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills to explain technical concepts to non-technical users.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Knowledge of Generative AI and Prompt Engineering.