Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.
In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth.
The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex enterprise environments.
Your Challenge
Own a portfolio of enterprise customers, serving as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion
Build a deep understanding of each customer's business and data management priorities, and clearly articulate how Ataccama enables their success
Create and lead structured account and success plans tied directly to customer outcomes
Partner closely with Sales and lead engagement with cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support, to deliver a unified customer experience
Design and execute cross-functional adoption and expansion plays to:
Accelerate onboarding and time-to-value
Expand use cases across a complex data governance landscape
Drive multi-year renewals and incremental ARR growth
Lead onsite workshops and customer business reviews, engaging stakeholders up to the executive level
Translate technical capabilities into business value and executive-level outcomes
Proactively identify and manage risk to protect Gross Revenue Retention (GRR)
Structure, position, and negotiate renewals, expansions, and commercial agreements in partnership with Sales, working through procurement, InfoSec, and legal
Convert customer value realization into commercial expansion opportunities
Collaborate with systems integrators and other partners, engaged in your customer accounts
Own and drive key metrics, including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS
Is This You?
5+ years of experience in Customer Success or Account Management
Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics
Strong technical understanding of Data Governance
Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement
Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS
Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts
Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences
A commercial, results-driven mindset with strong business and technical acumen
Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution
At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer - but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience.
The OTE compensation range for this full-time role is $130,000-170,000 USD, including base & bonus. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Salary is just one part of your compensation & wellbeing package- you will also be eligible for flexible time off, health benefits & family care leave, 401k with match, an equity grant, and many other perks.
Perks & Benefits
- Medical Insurance (including vision & dental)
- 401(k) with employer match contribution
- Life Insurance
- Long-term disability insurance
- Employee Assistance Program (EAP)
- Long-Term Incentive Program
- "Bring Your Friend" referral program
- Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
- 5 sick days
- The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
- Flexible working hours & hybrid work setup
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
To join us for this role, you must be currently authorized to work in the United States on a full-time basis. Ataccama will not sponsor applicants for employment visa status (e.g., H-1B) for this role, now or in the future, and is unable to transfer or assume existing visa sponsorship.
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
