The Opportunity That Awaits You:
The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention.
At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation.
We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction.
The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.
What Your Day-To-Day Will Involve:
Deliver product training and clinical education to surgeons, staff, and new users
Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
Provide in-service and field support, including installations and software updates
Execute procedural scheduling and efficiency improvements to maximize case coverage
Partner with Sales to identify opportunities for utilization growth and account retention
Collaborate with team members to drive program efficiency and ensure regulatory compliance
Support marketing and training events, including physical setup and presentations
Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
Maintain accurate case log files, expenses, and administrative documentation in Salesforce
Upload cases logs as required to central repository for all cases supported
Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.
What Success Looks Like:
Regional Quota Attainment: Direct contribution to revenue through utilization growth
Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
Clinical Outcomes: Consistent delivery of safe, high-quality procedures
Surgeon Engagement: Growth in trained and active surgeons
Procedural Growth: Increase in procedures per account and per surgeon
Onboarding Progress: Completion of onboarding milestones and procedural proficiency
The Qualifications We Need You to Possess:
Bachelor’s degree or equivalent experience
2-4 years clinical experience preferred
Strong interest in medical devices and robotics
Ability to travel 75% or greater as necessary
As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.
The Qualifications We Would Like You to Possess :
Strong communicator and engaging educator with excellent presentation skills
Collaborative team player with a commercially aligned, customer-focused mindset
Ability to influence surgeon adoption and drive procedural growth
Hands-on, adaptable, and willing to execute tactically in the field
Analytical thinker with strong attention to detail and problem-solving skills
