Customer Success Manager

Customer Success

Client Engagement & Support

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Platform Expertise & Insights

• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Experience working with excel, PowerPoint, Thinkcell and AI tools

Continuous Improvement

• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.