Business Consultant

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Our Business Consultant Senior uses product and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives. Serves as the conduit between CSG’s implementation team(s) and the customers’ business stakeholders over the course of the Software Delivery Life Cycle. Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses

We are looking for a Senior Business Consultant who will:

• Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customer’s toughest business challenges.
• Facilitate and guide customer workshops through the discovery process to understand their pain points and define business configuration to deliver client requirements.
• Document user-centered requirements relevant to achieving the customer’s goals and objectives.
• Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable.
• Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses, guiding back to OOTB capabilities.
• Collaborates with the project solution architect to create the Blueprint Document as part of the customer’s initial onboarding process.
• Assist in the definition of user stories and acceptance criteria for each functional business requirement.
• This job requires domestic and/or international travel up to 20%.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s Degree in Business, Computer Science, Information Technology, Engineering (Telecommunications), MBA (with major in Computing) or equivalent education/experience required.
• 5-7 years of experience as a business/software consultant in the telecommunications or other relevant industry.
• Deep understanding of business models within telecoms, cable and media verticals: (eTOM and TAM, preferably even SID)
• Nice to have: Certificates associated to Business Analysis Professional (e.g. CBAP, Certificate: 26959637), Professional Scrum Master (PSM1), PMI Certified Project Management Professional (PMP), Certified Aptitude ARRE professional (product for IFRS implementation).

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.