The Training Program Manager (TPM) is part instructional designer, part program owner, and part strategic product evangelist. As the most senior role in the training specialist career path, the TPM owns the design, development, and delivery of Articulate’s customer training programs and ensures they scale effectively to meet customer and organizational needs.
The TPM drives the end-to-end execution of the customer enablement program—including content development, facilitation, program operations, and quality management. This role partners closely with revenue, marketing, product, and customer-facing teams to deeply understand customer needs and to ensure that Articulate training resources, GTM assets, and learning experiences are accurate, effective, and aligned with customer workflows. The TPM also serves as a senior-level product evangelist, developing and delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
The TPM represents the voice of the customer across beta programs, customer advocacy initiatives, and cross-functional feedback channels to ensure that new features, messaging, and customer experiences are informed by real-world use and aligned with customer outcomes.
What You'll Do:
This is not a complete list of this position’s duties and responsibilities. The items below are examples of the types of activities performed. Other duties may be assigned.
Customer Enablement (50%)
Identify customer learning needs to inform and maintain the customer training roadmap.
Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations.
Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities.
Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys.
Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle.
Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers.
Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency.
Program Management (25%)
Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources.
Oversee the customer training site and ensure customer-facing content is up-to-date and well organized.
Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness.
Develop and maintain systems and processes for organizing training materials, assets, data, and documentation.
Manage the internal review process for training materials, ensuring accuracy, alignment, and quality.
Compile, analyze, and report training assessments and performance metrics to inform future program improvements.
Product Evangelism (15%)
Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization.
Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed.
Customer Advocacy (10%)
Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions.
Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs.
Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs.
Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes.
What You Should Have:
Bachelor’s or Master’s degree in education, instructional design, training, or a related field (or equivalent experience).
Significant experience (5+ years) in instructional design, customer education, or training program development.
Demonstrated ability to design and deliver engaging, effective training content for diverse audiences.
Strong facilitation and public speaking skills; able to confidently present to individuals, large groups, and executive stakeholders.
Strategic thinker with the ability to identify organizational needs and design solutions that align with business goals.
Excellent collaborator; able to work cross-functionally and build strong relationships internally and externally.
Exceptional written and verbal communication skills, including the ability to craft clear narratives and build trust quickly.
Highly organized, with strong project management skills and the ability to manage multiple complex initiatives with minimal supervision.
High degree of comfort with technology; expert depth of knowledge in Rise and Storyline, e-learning tools and modern learning workflows preferred.
Positive attitude, growth mindset, high empathy, and a team-first approach.
