Global Service Desk Analyst - Spanish Bilingual

Remote Opportunities - Canada

Full-Time

Mid (3-6 yrs)

Data & Analytics

Posted on January 20, 2026

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager Spanish Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

Submit fully documented customer issues into a ticket management system

Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

Understand and assist with all internal and external escalations

Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

2+ years of experience in a technical support role providing tier I support in a service desk or help desk role

The ability to speak Spanish fluently in a professional environment

Excellent Spanish bilingual written and verbal communication skills

Proven ability to troubleshoot and resolve technical and procedural issues

Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally

Capability to establish rapport among peers and colleagues

Proven ability to provide superior customer service both on and off of the phone

Ability and willingness to work over weekends

What makes you awesome: