Director, Patient Access (100% travel)
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
The Patient Access Travel Director is a versatile and highly adaptable professional, responsible for providing leadership support during new client integrations across multiple health systems in diverse geographical locations within the organization. This role is crucial for ensuring seamless integrations and operations, overseeing daily activities, fostering associate engagement, and maintaining the consistent application of both organizational and departmental policies and procedures.
The Director brings a wealth of expertise to the table. With a comprehensive understanding of Patient Access operations and a strong background in project or program management, this leader is adept at navigating complex healthcare environments. Their extensive experience allows them to effectively oversee and optimize patient access processes, ensuring seamless coordination and improved patient outcomes. Additionally, their project/program management skills enable them to lead initiatives that enhance operational efficiency and drive continuous improvement within the organization.
This position demands sound judgment, critical thinking, and independent decision-making capabilities. Weekly travel, Monday through Friday, will be required.
Key Responsibilities:
- Leadership Deployment:
- Strategic deployment to multiple health systems in diverse geographical locations within the organization to provide leadership support..
- Provide immediate leadership and decision-making to ensure a seamless continuation of operations during integrations
- Training and Mentorship:
- Train and mentor new and/or existing staff and/or leadership.
- Share the departmental and organizational best practices to ensure consistency in operations.
- Operational Oversight:
- Oversee daily operations and ensure all processes are running efficiently and effectively.
- Monitor and improve KPI performance and associate engagement.
- Ensure compliance with departmental and organizational policies and procedures.
- Identify trends and processes that need to be defined and standardized and implement processes as needed in partnership with the field operations leadership.
- Communication and Coordination:
- Maintain open lines of communication between front line associates, hospital department leaders, Ensemble department leaders, and hospital c-suite (depending on client preference).
- Provide field operations leadership routine updates and statuses for all active projects and account review trends and respective action items.
Qualifications:
- 4 Year/ bachelor’s degree or equivalent experience in leading patient access operations
- CRCR (Certified Revenue Cycle Representative) or ability to obtain within 9 months (Ensemble will pay to support this certification)
- Proven experience in a leadership role within a healthcare or similar setting
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Ability to adapt quickly to new environments and challenges
- Proficiency in Microsoft Office applications; at minimum includes MS Excel, MS Outlook, and MS Word
- Able to work in a fast-paced and growing environment
- Ability to travel between different locations as required, and open to travel weekly, Mon- Fri
**This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs dictate**
**This position pays between $92,400 - $127,000 based on experience, and is eligible for annual incentive**
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.