Program Director
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.
Currently, Bounteous is searching for a Program Director to add to our fast-growing team. Successful candidates have several years of experience in partnering with clients and managing all sized projects independently from inception through completion, as well as internal PM teams. You’ll be responsible for prioritizing, guiding, and directing practice area and PM teams throughout the life cycle of various small to large sized projects. The right candidate will be an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product. The ability to communicate effectively is a foundational skill of the Program Director position and they will need to facilitate communication amongst the project teams, with client stakeholders, and up through senior management.
Role and Responsibilities
Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers
Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes
Ability to lead projects while also leading a team of 2-3 direct reports
Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes
Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction
Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning
Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk
Ability to understand a problem and work toward a solution by building consensus within the project team
Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product
Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management
Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on
Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities
Foster a collaborative environment within the project team and direct reports
Ability to resolve conflicts in a mature, productive, and positive manner
Act as a key client contact and ensure their expectations are met and results are delivered
Leverage current project management systems to make data-driven decisions and provide reporting as needed
Work with the clients and product owners to ensure the realization of business goals in working solutions
Develop domain expertise in the client's business space to drive results
Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company
Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities
Proactively analyze, propose, and implement process improvements
Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes
Coach and mentor other team members
Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing
Build strong relationships with client and internal team members to deliver success
Contribute to the internal development of Agile and project management processes, deliverables, and standards
Continue expansion and development of new skills, techniques, and tools through continuous learning
BS/BA in a relevant program, or equivalent work experience
7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience
8+ years of experience working as a consultant or in an agency as a project manager
Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall
Worked with multiple teams simultaneously, consisting of 4 to 8 people
Managed distributed or remote team members
Experience delivering large digital-related projects ($1MM+, 9+ months)
In-depth understanding of the digital development process and technologies
Proven organizational skills and focused attention to detail
Experience in both Confluence / JIRA or equivalent tools for software development
Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus
CSM and PMP certifications are a plus
Some Travel may be required