Field Service Engineer - Leinster (Ireland) (f/m/d)
The Opportunity:
Avantor is looking for an Electrical Field Service Engineer (f/m/d) to provide technical support on laboratory equipment including installation, preventative maintenance, repair and validation in a timely and efficient manner to our pharma customers based in Leinster (Ireland).
This role will be a full-time, field-based position with regular travel to the customer sites. Next to an attractive salary, we offer a performance-based bonus plan, 25 days holiday, a company car & fuel card, as well as a company pension scheme. Interested? - Let’s talk!
Working hours: Monday-Friday with daily hours being dependent on customer site location and workload (37,5 working hours/week in total)
The team
You will be part of the advanced engineering team currently consisting of 13 dedicated Associates. As a member of this team, you will join us in helping our customers maintain critical laboratory equipment in the best condition and thus accelerate scientific progress and discoveries.
What we’re looking for
Education: Minimum of ONC or HNC level or above in Electronics, Mechatronics or another relevant technical discipline or equivalent
Experience: Minimum of 2-3 years’ experience repairing industrial electronic equipment
Preferred Qualifications:
Accredited calibration experience highly desirable
Demonstrate a strong background working in a field service or technical support role gained within a high value electrical capital equipment environment
Experience in a wide range of electrical and electronic sectors including pharmaceutical, medical and laboratory autoclaves, sterilisation systems, washer disinfectors, incubators and a range of laboratory equipment. However, we also consider candidates coming from other industries if they are open to be trained and bring solid electronics maintenance experience
Excellent communication and customer facing skills are a must
Interacts well with all associates, management, clients and suppliers
Flexibility regarding movement to different client sites
Technical writing skills
Knowledge in electronic measurement, science and statistics
IT Literate – competent with MS Office Suite, Lotus Notes, SAP C4C
Full clean driving licence
How you will thrive and create an impact
Proactively manage customer relations with emphasis on communication with customers and ensuring customer satisfaction
You are responsible for the smooth delivery of the technical service product portfolio to the assigned customer base
Cross train all other members of the team in specific area of expertise
Deliver efficient after sales service to ensure consistent customer satisfaction
Respond in a timely and efficient manner to technical enquiries and resolves technical problems to the satisfaction of the customer
Consistently generate leads for sales and service revenue when out in the field
Proactively work with Service Manager with regard to any issues observed in the field
Able to investigate and identify faults and find solutions
In conjunction with Department Manager set your own goals and take ownership
#LI-REMOTE
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.