Monetization Strategy Director

Why We’re Hiring

ServiceNow’s monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows.

Our work impacts ServiceNow’s complete portfolio and most consequential product lines. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market—and how we price and package them—has never been greater.

We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside product leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room.

This is not an operational or analytics seat. It’s an opportunity to own monetization strategy across a multi-product business unit at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow.

What you get to do in this role:

• Determine, support, and execute monetization strategies for ongoing and new innovations across entire of ServiceNow portfolio 
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap 
• Prepare product leaders for the Pricing Committee approval reviews with pricing proposals that are robust 
• Provide key monetization strategy inputs into Business Unit 3-year strategic plans, ensuring interlock with product strategies 
• Drive strategic pricing analytics and insights from data and market analyses 
• Lead customer/market studies around feature value, packaging and pricing 
• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership