Commercial Services Specialist I (Manheim)

Company

Cox Automotive - USA

Vehicle Operations

Commercial Services Specialist I

Individual ContributorHybrid - Ability to work remotely part of the week

No

Day

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

• Efficiently manage the acquisition of titles of the resolution of DealShield claims by utilizing various tools and platforms to cross-reference, research and report on title information.
• Foster effective and regular communication with internal and external clients such as DealShield, Arbitration, employees at Manheim physical sites, clients and floorplan company representatives.
• Collaborate with the Dealshield and Arbitration teams regarding risk cases.
• Respond efficiently to client inquiries related to DealShield/title transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
• Effectively maintain both internal and external account relationships and promptly escalate any concerns to management for thorough review.
• Create and maintain basic Excel spreadsheets for tracking title status.
• Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests. Submit tickets to create a pre-receipt record in the vault.
• Perform related duties as assigned by the supervisor.

Qualifications:

Minimum:

• High School Diploma/GED
• Generally less than 2 years’ experience in a related field
• Bachelor’s degree in a related discipline preferred.
• 1 - 3 years of automotive auction or dealership experience preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Effective communication skills.
• Must possess good problem-solving and organizational skills.
• Strong attention to detail.
• Basic computer literacy.
• Basic Excel skills to include data entry, filtering, sorting, etc. are preferred.
• Ability to work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

This is hybrid role and candidates must reside within driving distance of one of our Manheim locations.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

 

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.