P-CPT-0023 Credit Repair VA - For Pooling Purposes

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JOB POSTING DETAILS

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: 2 years +
MIN. HOURS/WEEK: 20–40 hours/week (Part-Time to Full-Time, client-dependent)
SHIFT TIME ZONE: Flexible
SHIFT HOURS: Flexible
SHIFT DAYS: Monday to Friday
NUMBER OF VAs: Pooling (Ongoing)

GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English (strong written communication required)
ACCENT PREFERENCE: Level A–C
REGION PREFERENCE: Any

CLIENT INDUSTRY: Credit Repair, Financial Services, Mortgage, Consumer Finance

ROLE: Credit Repair Virtual Assistant (Pooling)

OVERVIEW

We are actively pooling Credit Repair Virtual Assistants with hands-on credit repair experience to support credit repair companies, mortgage professionals, and financial service providers.

Credit Repair VAs manage credit dispute workflows, client communication, documentation, and reporting inside a highly regulated, process-driven environment. This is not an entry-level administrative role — we're looking for candidates who already understand how disputes, credit bureaus, and credit repair software work, and who can speak US clients' language on day one.

INTERNAL TRAINING REQUIREMENT

All candidates complete a short, self-paced internal training before being placed, covering our specific tools, SOPs, and compliance standards. This training is meant to standardize how we work, not to teach credit repair from scratch — candidates should already understand the dispute cycle, credit reporting mechanics, and relevant regulations (FCRA, FDCPA, CROA) before starting.

KEY RESPONSIBILITIES

Credit Repair Workflow Support

• Process and track credit disputes end-to-end, from identifying inaccuracies to drafting dispute letters
• Maintain accurate client records, dispute logs, and credit report timelines
• Interpret credit reports and identify actionable items (collections, charge-offs, inquiries, errors)
• Follow structured SOPs for dispute cycles across multiple credit bureaus

Client Communication & Documentation

• Communicate directly with US-based clients on case progress, next steps, and expectations
• Prepare and organize dispute correspondence and supporting documentation
• Maintain confidentiality and compliance with credit reporting regulations

Administrative & Reporting Support

• Track dispute outcomes and timelines across active client cases
• Prepare internal reports and case summaries
• Support data entry and quality checks specific to credit files

IDEAL CANDIDATE PROFILE

• Has direct, hands-on experience working credit disputes — not just adjacent admin or finance work
• Can read a credit report and knows what a dispute-worthy item looks like
• Speaks with a neutral, clearly understandable US-facing English accent and communicates confidently with American clients
• Is highly detail-oriented and comfortable in regulated, SOP-driven workflows
• Communicates clearly and professionally in writing

Backgrounds that qualify:

• Credit Repair Specialist / Credit Repair VA (any platform: CreditRepairCloud, DisputeFox, ClientDispute, etc.)
• Collections Specialist with direct credit bureau dispute experience
• Mortgage/Loan Processing roles that specifically included credit report analysis or dispute handling
• Credit Analyst or similar roles involving hands-on credit report review

Backgrounds that do NOT qualify on their own (frequently mistaken for a fit — please screen these out unless paired with actual credit repair or dispute-handling exposure):

• General Administrative Support
• General Customer Service (without credit/financial dispute exposure)
• General Accounting/Bookkeeping (without credit reporting exposure)

QUALIFICATIONS

• Required: Minimum 2 years of direct experience handling credit disputes, credit report analysis, or credit repair casework
• Required: Neutral, clearly understandable English accent suitable for direct US client communication
• Working knowledge of credit repair regulations (FCRA basics) and dispute cycle mechanics
• Strong written communication skills
• Comfortable with repetitive, structured, high-accuracy tasks
• Ability to maintain confidentiality and professionalism with client financial data

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Prior use of at least one credit repair platform (e.g., CreditRepairCloud, DisputeFox, ClientDispute, or similar) strongly preferred
• CRM or case management systems
• Google Workspace (Docs, Sheets, Drive)
• Spreadsheet tracking tools

SUMMARY

We're building an ongoing pool of Credit Repair Virtual Assistants who already know credit repair — not candidates who need to learn it from zero. Ideal applicants have real dispute-handling experience, understand credit reporting mechanics, and can communicate clearly with US-based clients. Our internal training standardizes tools and workflow, it does not replace foundational credit repair knowledge.