Associate Director, Field Reimbursement, Eye Care

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

Candidates may live in the following cities:

• Seattle, WA
• San Francisco, CA
• Los Angeles, CA
• Phoenix, AZ
• Minneapolis, MN
• Dallas, TX
• Houston TX

The Eyecare Field Reimbursement Associate Director leads a regional team of FRMs responsible for delivering compliant, field-based access and reimbursement support to eye care providers and their office staff. This role ensures the team effectively educates customers on coverage, coding, billing, payment, product acquisition, and affordability topics for the Eyecare buy-and-bill brands to help facilitate appropriate patient access to AbbVie therapies.

The Associate Director partners cross-functionally with Sales, Patient Services, Market Access, and other internal stakeholders to align field execution, identify access barriers, and support the development and deployment of reimbursement resources and strategies. This leader is accountable for leading, coaching, developing, and managing the regional FRM team to achieve business objectives while maintaining the highest standards of compliance and customer support.

Responsibilities:

• Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
• Provide regular field coaching and performance feedback to strengthen team capability and execution.
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
• Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
• Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
• Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
• Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
• Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.