Patient Care Coordinator - Dermatology

Account Scheduling

• Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules.
  • Organize and maintain monthly provider calendars.
  • Create visit templates and reports with scheduling software for monthly flyer distribution to accounts.
• Communication:
  • Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns.
• Account Management:
  • Identify areas of concern and identify areas of opportunity for growth
  • Maintain updated account information in CRM
• Collaboration:
  • Work closely with practitioners to ensure seamless patient care.
  • Collaborate with internal teams to ensure customer satisfaction and address any issues that arise.

Daily tasks include

• Complete tasks assigned in Planner.
• Schedule and confirm patient appointments, follow-ups, and referrals.
• Creating and uploading schedules for practitioners and facilities.
• Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed.
• Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation.
• Contacts will be updated and added if needed.
• Reporting of number of patients seen at each facility.
• Respond to voicemails in a timely manner.
• Encouraging the building of relationships to encourage growth within the facility by phone and email.
• Monitoring of insurance logs for new insurance approvals
• Monitoring of outstanding referrals and authorization requests.
• Monitor Reschedule queue in eDerm and reschedule patients as needed.
• Monitor fax folder to confirm all items were addressed

Monthly tasks include

• Practitioner’s calendar will need to be organized in Outlook with assigned facilities and times.
• Facilities need to be templated in software and reports run and checked to ensure accuracy for patient scheduling.
• Formatting reports to create monthly flyers to be distributed.
• Collaborating with internal teams; marketing, management and patient care coordinators to review areas of concern and opportunity for growth.