SharePoint / Microsoft 365 Consultant
We are looking for an experienced SharePoint / Microsoft 365 Consultant to support, maintain, and continuously improve enterprise collaboration platforms. The successful candidate will administer and provide Level 3 (L3) technical support for both SharePoint On-Premises and Microsoft 365 solutions, ensure service continuity in line with defined SLAs, and contribute to the evolution of digital workplace solutions. The role requires close collaboration within Agile/Scrum teams and with various technical stakeholders and end user.
Main duties and Responsibilities
• Provide Level 3 technical support for SharePoint On-Premises and Microsoft 365
solutions.
• Administer and maintain SharePoint On-Premises infrastructure, including patching,
upgrades, and health monitoring.
• Analyse and troubleshoot complex technical issues related to performance,
configuration, and availability of SharePoint farm.
• Support and provide tenant-level administration for Microsoft 365 services, including
SharePoint Online, Microsoft Teams, Viva Engage, MS planner, MS forms etc.
• Supports security, compliance, and governance requirements related to SharePoint
and Microsoft 365 workloads.
• Resolve incidents and service requests in accordance with defined Service Level
Agreements (SLAs).
• Use PowerShell scripting to automate administrative tasks and support troubleshooting
activities.
• Support the SharePoint On-Premises to SharePoint Online migrations, including
planning, execution, and post-migration support, as needed.
• Collaborate closely with the Product Owner, Product Architect, Scrum Master, and
Scrum Team to deliver stable and scalable solutions.
• Interact with other IT teams (e.g., infrastructure, security, identity, networking) to resolve
cross-platform issues.
• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups,
sprint reviews, and retrospectives.
• Produce and maintain technical documentations, procedures, and operational
guidelines to support knowledge sharing.