Remote Source

    Client Account Executive

    BizLibrary
    Remote
    Full-Time
    Mid (3-6 yrs)
    Sales & Business Development
    First posted 533 days ago
    We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
    #LI-REMOTE
    Key Responsibilities
  1. Customer Retention & Risk Management
  2. Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
  3. Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
  4. Monitor customer health scores, product adoption, and renewal risks.
  5. Upsell & Expansion
  6. Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
  7. Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
  8. Add revenue to the overall book of business through existing customer growth.
  9. Executive-Level Customer Communication
  10. Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
  11. Ensure consistent communication with customer executives to strengthen long-term partnerships.
    12. Qualifications and Experience
  12. 3+ years of experience in account management, customer success, or sales
  13. Experience selling into HR decision makers and navigating complex stakeholder environments
  14. Experience selling SaaS or a subscription-based business required.
  15. Strong experience with CRM (Salesforce preferred) and customer success data analysis
  16. Exceptional executive communication skills, with the ability to influence at all levels.
    17. Benefits:
    -Work from anywhere within the US for most roles
    -Competitive Salary
    -Medical, Dental, and Vision Insurance
    -Flexible PTO
    -401K - 100% vested with ~4% match
    -12 Paid Holidays
    -Company Laptop
    -Reimbursement for home office expenses
    -Employee Referral Bonuses
    -Short-Term and Long-Term Disability Insurance
    -FSA & HSA Options
    -Life Insurance
    -Personal and Professional Development
    -Employee Assistance Program (Mental Health)
    -Parental Leave + baby bonus
    Apply for this position

    Company:  BizLibrary

    Online learning platform for employee training, LMS, compliance, onboarding, and workforce development.
    Remote-First Company
    51-200 employees
    Education & E-Learning
    HQ: United States
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