Online Account Specialist - Remote in FL, GA, AL, VA, SC, NC, TX, CO
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Summary
The Online Account Specialist I will be responsible for servicing our customers through the digital account opening channel and executing on the digital strategy for the company as it relates to online account standards and goals.
This position can sit remotely in one of these states: FL, GA, AL, VA, SC, NC, TX, CO.
Duties & Responsibilities
Review, evaluate, and process consumer applications submitted through the online account opening platform, including checking, savings, money market, certificates of deposit, HSA and future products. Once proficient in consumer queue, business applications could be added.
Determine approval or denial of pending applications in accordance with established bank policies, risk standards, regulatory requirements, and service level expectations.
Perform quality control reviews to ensure applications are completed accurately and in compliance with applicable regulations, internal policies, fraud prevention standards, and KYC/CIP requirements.
Provide support to customers, prospects, and internal team members regarding online deposit account opening through phone, email, and chat communications, while delivering accurate product and service information.
Maintain working knowledge of consumer and business deposit products, services, pricing, features, benefits, and applicable regulations, and participate in cross-training to support operational effectiveness.
Identify and recommend improvements to processes, procedures, policies, and fraud prevention practices to enhance the customer experience, reduce operational issues, and support digital channel adoption.
Provide operational support and maintenance for online account opening applications, including root cause analysis, testing, and support for system upgrades, enhancements, and new functionality.
Collaborate with cross functional teams through initiatives, training, and communications that improve operational efficiency, customer experience and digital channel performance.
Attend and actively participate in meetings to support communication, team collaborate information sharing, problem-solving, and continuous improvements efforts.
Perform additional duties and participate in special projects as assigned in support of compliance, legal, risk, product, platform, and operational objectives.
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education Requirements
High School diploma or equivalent
Minimum Experience
2-3 years of banking experience.
New Account Opening experience preferred.
Understanding of banking products and services, including consumer and business.
Excellent communication, organizational, and teamwork skills are essential.
Experience and intuitiveness in utilizing digital services.
Knowledge, Skills, & Abilities
Proficiency in Windows-based PC skills (Microsoft Office) is required.
Ability to self-manage, multi-task, prioritize and effectively process diverse and workloads concurrently.
Strong decision-making skills. Ability to take calculated risks with a balanced decision-making approach.
Detailed oriented and customer service required.
Physical Demands and Work Environment
Physical Demands
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach
Work Environment
If applicable, remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.
This position can sit remotely in one of these states: FL, GA, AL, VA, SC, NC, TX, CO.
Equal Opportunity Employer, including disabled/veterans.