Technical Lead, Implementation Engineer (Remote - Dubai)

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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a Technical Lead, Implementation Engineer to join our Professional Services team. In this customer-facing role, you will help organizations unlock value from Tealium’s product suite through technical implementation, strategic consulting, and solution architecture. Acting as a trusted advisor throughout the customer lifecycle, you will lead complex implementations, solve technical challenges, and drive measurable customer outcomes across enterprise environments.

We’re looking for a strategic and highly resourceful technical leader who can operate independently, leverage AI and modern tools effectively, and drive execution in fast-moving customer environments. Success in this role requires strong ownership, problem-solving, data-driven decision-making, adaptability, continuous learning, and cross-functional collaboration across customers and internal teams.

You will regularly engage with customers across the EMEA/MENA region, building trusted relationships and accelerating the adoption of Tealium’s solutions while partnering closely with regional stakeholders and our UK-based EMEA team.

Please note that this is a Professional Services role, not a Software Engineering role.

The ideal candidate will be located in or near Dubai to facilitate regular on-site collaboration with prospects and customers, as well as regional travel.

YOUR DAY TO DAY

Implementation & Technical Delivery

• Lead the hands-on technical configuration, deployment, and validation of Tealium (iQ, AudienceStream, EventStream, DataAccess, Insights, and all other products) for customers.  This is primarily an in-product (GUI) configuration.

• During implementation and project delivery, maintain a regular on-site presence to ensure visibility and customer engagement.

• Write and debug performant, scalable JavaScript for tag management, data layer enrichment, and server-side functions

• Troubleshoot front-end issues, including JavaScript tags, APIs, mobile SDKs, and network-level data discrepancies.

• Implement best-practice data strategies for event tracking, user identity resolution, customer data visualisations, segmentation building, and audience activation.

• Develop custom attributes and features for customers to generate robust visitor profiles for complex segmentation, advanced modeling, and AI training.

• Integrate Tealium with marketing and analytics tools for activation, such as Google Suite(GA4, SA360, Ads), Adobe Suite(Analytics, Target, Experience Manager), Meta, Salesforce Suite(Marketing Cloud, CRM), Snowflake, DataBricks etc.  This is primarily an in-product (GUI) configuration that uses pre-built tags and connectors.

• Consult on the data sources that send data into Tealium across the Customer’s multiple real-time engagement and data storage software, including websites, mobile apps, data warehouses, call centers, etc, and set up inbound connections or workflows to pull data from these.

Solution Consulting & Strategy

• Collaborate with customers to translate business objectives into data strategy and solution design.

• Guide clients on customer data architecture, tag governance, and privacy-compliant data capture.

• Maintain a regular on-site presence with these customers.

• Contribute to strategic planning sessions and workshops with client teams.

• Identify opportunities for expansion and future value across the Tealium product suite.

• Stay informed on the evolving role of AI in the Martech ecosystem, and support customers in preparing data infrastructure that enables AI-driven personalisation, insights, and automation.

Cross-Regional Collaboration

• Operate with autonomy and proactivity, supporting customers in your region, while coordinating closely with the in-region team for training, escalations, and internal planning.

• Maintain clear, consistent communication via project management tools (e.g. Jira, Confluence) and remote collaboration tools (e.g. Zoom, Slack).

• Represent Tealium with cultural sensitivity and professionalism across diverse stakeholders in your region.

Internal Enablement & Contribution

• Contribute to internal and customer-facing knowledge bases, playbooks, and documentation.

• Share insights and learnings from customer projects to improve internal tooling, processes, and delivery methodology.

• Participate in peer reviews, team stand-ups, and cross-functional projects within the broader Professional Services and Solutions Engineering teams. 

• Demonstrate strong ownership, resourcefulness, and accountability across customer engagements by operating independently, leveraging AI and modern tools/workflows effectively, applying data-driven decision making, continuously adapting to evolving technologies, and collaborating cross-functionally to drive measurable customer and business outcomes.

WHAT YOU BRING TO TEALIUM

• Required: 1 to 2 years of experience with Tealium’s full product suite (iQ, AudienceStream, EventStream, DataAccess) or similar Digital Marketing technology

• 5+ years’ experience in a client-facing, technical implementation, solutions engineering, or Martech consulting role.

• Ability to travel regionally to support customers and business operations.

• Proficiency in JavaScript, HTML, CSS, and web debugging tools (Postman, Chrome DevTools, Proxies (Charles/Fiddler), etc.).

• Strong understanding of data layers, tag management systems, and event-based architecture.

• Experience with digital marketing and analytics platforms: Adobe Analytics, GA4, Google Tag Manager and Amplitude, etc.

• Experience with Journey Orchestration, Marketing Orchestration tools, e.g. SFMC, Braze, AEP, Bloomreach and MoEngage.

• Familiarity with REST APIs, server-side tracking, mobile SDKs, and data enrichment concepts.

• Exposure to privacy regulations (e.g. GDPR, CCPA) and consent management platforms.

• Experience working with data warehouses, SQL, or BI platforms is a plus.

• Experience working with dashboarding and visualisation platforms (e.g. Amazon Quicksight)

• Excellent communication skills — fluent in English, both written and verbal. Fluency in Arabic is highly preferred.

• Autonomous and self-motivated, especially when working remotely across time zones.

• Degree in Computer Science, Engineering, or related field preferred.

WAGE TRANSPARENCY

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location.

This full-time position offers a base salary range of AED 440,000 to AED 550,000 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

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WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs