At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
As we continue to transform how our customers operate through AI-driven innovation and seamless experiences, we are seeking a Product Designer to serve as a design leader and strategic partner across our product organization. You will be a driving force in shaping design direction, elevating craft standards, and solving our most complex product challenges while mentoring designers and influencing cross-functional teams.
This role is ideal for a seasoned designer who excels at systems thinking, thrives on tackling ambiguous problems, and has a proven track record of shipping products that balance user needs with business objectives. You'll work on high-impact initiatives that span multiple product lines, helping define the future of how service professionals interact with our software.
WHAT YOU'LL DO:
Strategic Design Leadership
Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments
Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities
Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why
Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights
Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions
Design Excellence & Systems Thinking
Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration
Design at a systems level, considering how solutions scale across products, platforms, and use cases
Create frameworks, patterns, and principles that enable other designers to work more effectively
Drive excellence in our design system by contributing high-leverage components, patterns, and documentation
Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback
Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build
Research & Discovery
Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows
Partner with Research teams to define research strategies that uncover actionable insights
Translate complex user research findings into clear design opportunities and recommendations
Validate design decisions using both qualitative and quantitative methods
Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences
Collaboration & Influence
Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners
Present design work and strategic recommendations to executive leadership with clarity and conviction
Navigate organizational complexity to drive alignment and secure buy-in for design initiatives
Influence product strategy and roadmap decisions through design thinking and user insights
Work across team boundaries to solve problems that require coordination across multiple product areas
Mentorship & Team Development
Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers
Lead design critiques that elevate team output and foster a culture of continuous improvement
Model design excellence in both craft execution and collaborative practices
Share knowledge through documentation, workshops, and presentations that build design capability across the organization
Help shape hiring and team-building strategies by participating in candidate interviews and assessments
Contribute to the evolution of design processes, tools, and best practices
Design Operations & Process
Establish and refine design processes that enable teams to deliver high-quality work efficiently
Identify opportunities to improve design team productivity and effectiveness
Contribute to design operations initiatives including workflows, tooling, and collaboration models
Help define success metrics and measurement frameworks for design initiatives
Partner with leadership to diagnose and solve process or organizational challenges
WHAT YOU'LL BRING:
8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact
3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments
Proven track record of designing products for non-technical users and complex enterprise software
Experience designing for AI-powered features or data-driven product experiences
Demonstrated success working in high-growth companies with evolving product portfolios
Expert-level proficiency in user-centered design processes and human-computer interaction principles
Strong foundation in Jobs-to-be-Done methodology and user research practices
Deep experience with service design methodologies, including customer journey mapping and service blueprinting
Mastery of modern design tools (Figma preferred) and design thinking methodologies
Experience building and contributing to design systems at scale
Strong understanding of accessibility standards and inclusive design practices
Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams
Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences
Proven ability to mentor designers and elevate team capabilities through coaching and feedback
Strong strategic thinking combined with hands-on execution skills
Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces
Experience translating business objectives and technical constraints into elegant design solutions
Bachelor's degree in Design, HCI, or related field, or equivalent professional experience
Portfolio that showcases design process, problem-solving approach, and measurable outcomes
Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies
Experience in SaaS industry, particularly B2B enterprise software
Background in service industry workflows, field service management, or fintech products
Experience working in companies with complex acquisition integrations and multi-product portfolios
Previous work designing for mobile platforms and cross-device experiences
Experience establishing design operations practices or leading design system initiatives
Knowledge of agile and lean product development methodologies
Experience presenting at design conferences or contributing to the design community
Understanding of technical constraints and development processes to collaborate effectively with engineering teams
