Field Service Engineer

Who will you be working with?

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China.

Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage.

How will you make a difference?

Bloom Engineering Company is seeking a Field Service Engineer to support customers throughout the United States. As a customer-facing representative, this role serves as onsite technical support for the commissioning, troubleshooting, and maintenance of industrial combustion and heating systems. This position requires a hands-on professional capable of independent problem-solving, technical analysis, and strong customer interaction in industrial environments.

What do we want to know about you?

Required Qualifications

• Associate degree in engineering technology or applied sciences from an ABET-accredited program 
• Bachelor’s degree preferred, specifically in engineering (Mechanical, Electrical, Mechatronics, Chemical, or an equivalent technical discipline) 
• For candidates with less than 4 years of applicable experience, reasonable proximity to the Pittsburgh headquarters is required to support onboarding and initial training
• Fluency in English
• Able to write reports in English to summarize findings and work completed
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver’s license
• Valid passport or ability to obtain a passport
• Willingness and ability to travel up to 80% of the time (90+% of this travel will be in the US)

Desired Characteristics

• Previous field experience with industrial combustion systems, burners, furnaces, or other heat-processing equipment
• Working knowledge of mechanical and electrical systems
• Ability to calibrate, use, and analyze data from mechanical and electrical instruments
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
• Familiarity with PID control systems and instrumentation
• Experience following and troubleshooting PLC ladder logic
• Strong troubleshooting and problem-solving skills
• Proficiency in communicating in Spanish
• Excellent communication and customer service skills
• Proficiency with Microsoft Office applications
• Ability to work independently and adapt to changing field conditions
• Strong desire to learn and grow within a technical field service environment

What will your typical day look like?

• Commission, troubleshoot, maintain, and optimize new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
• Investigate system-wide issues and perform root cause analysis on failed equipment
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize electronic test equipment, including multimeters, pressure/flow transmitters, and combustion analyzers, to interpret system performance
• Interface directly with plant operators, engineers, maintenance teams, and management
• Provide recommendations to improve system performance, reliability, efficiency, and safety
• Collaborate closely with U.S.-based sales, engineering, project management, and other service team members to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations

Commercial & Customer Support Responsibilities

• Support Bloom Engineering’s commercial efforts by:
  • Identifying, within Bloom Engineering’s customer base, when spare parts are needed
  • Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
  • Collecting and relaying technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships by professionally representing Bloom Engineering