Care Coordinator
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
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Explorer (Level 1) — Uses AI daily to boost personal productivity
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Builder (Level 2) — Creates workflows and tools that elevate the whole team
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Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high- quality digital physical therapy services.
Drive member engagement from enrollment through program completion.
Collaborate with Physical Therapists and be a trusted go- to resource for members.
Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program.
Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
Participate in outreach campaigns, encouraging members to continue their progress in the program.
Learn individual member communication preferences and tailor interactions to meet members' needs.
Bachelor's Degree or 2 years relevant experience in service-based environment preferred.
1+ years of experience in either Tech Support, Call Center.
Support, or Customer Service.
Empathetic critical thinking.
Thrive in a fast-paced environment.
Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
Listen and type, and talk and type, simultaneously.
Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
Proficiently use of Google Suite (Docs, Sheets, Slides).