Sales Support Analyst – Cigna Healthcare – Remote

The Sales Support Analyst provides advanced professional input to complex Client Services assignments/projects. Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. May possess specialized product knowledge in a single product or product line. May deliver in depth presentations and product demonstrations to clients and sales representatives. May contribute to the installation component of product/service solutions and develop prototypes to demonstrate the feasibility of product solutions. May have a continuing role in customer support to address clients' issues in the usage of organizational products/services. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Presale Support.

Partner with Sales Representatives to drive and coordinate aspects of new business and existing business (retention/growth) opportunities for the O500 Buyer Group. Integral in driving membership and revenue growth by establishing plan design solutions, including benefit interpretation, identification of non-standards to Cigna benefit administration, proposing alternatives, and adhering to legislative compliance. Must thrive in a fast-paced, dynamic and evolving environment that relies heavily on strong team work within the core and extended enterprise. Using independent judgment and discretion, recommends changes in processes related to support of new and existing business.

Duties & Responsibilities

• Analytical review of data to determine viability of a prospect
• Effectively communicate with brokers to obtain critical data elements and negotiate timing
• Strategize with Sales partner on funding and benefit solutions specific to client needs. Make recommendations based on industry, benefits and product knowledge.
• Determine benefit intent and partner with underwriting in the development of a quote
• Creation and maintenance of Opportunities in SFDC, including sculpting benefits in the Benefit Sculpting Tool, applying Legislation/Compliance and coordinating all Performance Guarantees
• Support development of financials, including review of translation factors, benefit/plan design solutions, network solutions, understanding financial risks and caveats
• Initiation of all SFDC activities, participation in Strategy/LCR calls, and collaboration with the Sales Team, Proposal Unit, and other enterprise partners. Involvement will ensure accuracy, thoroughness, and high quality proposals, best positioning Cigna to win.
• Initiate and coordinate with respective business units for other lines of coverage (Alliance, Allegiance, Behavioral, Group, International, Payer Solutions, Voluntary, Seniors, Wellness, etc.)
• Project Manage RFP process as the Primary Contact for all engaged business units
• Review & coordinate all deliverables (Financials, Questionnaires, Benefit Summaries/Plan Designs, Performance/Discount Guarantees, Repricings, Disruptions, Geos, exhibits, etc.) meeting all internal/external deadlines
• Stays abreast of new product initiatives (Sales Wire) as they are introduced as well as a lens on health care industry-specific impacts as a result of ongoing changes to PPACA, including but not limited to potential changes to related sales processes.
• Act as a SME (Subject Matter Expert) to help identify gaps and incorporate changes into the Presale process.

Qualifications

• BA/BS highly preferred or equivalent experience
• 2+ Years of Presale experience preferred.
• Background in Insurance, Healthcare, Employee Benefits, Sales, Finance, Underwriting & Risk, Account Management, Project Management, Consulting Services
• Advanced knowledge of healthcare product lines, major funding vehicles and benefits administration
• Demonstrated relationship-building skills and ability to influence business partners
• Strong project management and written/verbal communication skills
• Ability to juggle multiple assignments and work with frequent shifting priorities and deadlines
• Demonstrates ability to drive results with a sense of urgency and accuracy
• Creative thinker with ability to translate ideas into actions

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 36 - 60 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.