OEM Support Specialist (Remote)

Date Posted:

2026-03-27

Country:

United States of America

Location:

US-KS-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The OEM Support Specialist will be responsible for creating and growing relationships with customers, prospective customers, Original Equipment Manufacturers (OEMs), and Service Centers in their assigned account areas. This position will provide onsite technical support, guidance, and training to a varied group of customers and prospects within their assigned region. The candidate will act as technical liaison between customers served, Collins Aerospace - ARINCDirect sales personnel, and the ARINC Direct business unit based in Annapolis, MD. The OEM Support Specialist will also use their extraordinary customer service skills to provide sales and technical support to their assigned accounts, assist teammates when necessary, grow the ARINCDirect business by identifying prospective customers, and otherwise contribute to the growth of the ARINCDirect service offering. The OEM Support Specialist will be responsible for identifying account needs and requirements and will document said needs clearly and effectively for the business unit. The candidate will work closely with system and software engineering on product enhancements.

This is a remote position. Due to customer support needs, candidate must be located in the midwest region of the United States preferably near Wichita, KS or St Louis, MO. This position will travel approximately 40%.

What You Will Do

• Provide onsite technical guidance or support for all ARINCDirect products and services.

• Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINCDirect applications to a varied customer base. Candidate will be identifying and working problems in both the flight deck and cabin environments.

• Manage relationship within your assigned OEMs, completions centers, and service centers.

• Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.

• Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.

• Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate.

• Assist with Technical Publication writing and updating.

• Assist other regional managers when necessary.

• Coordinate the ARINCDirect account activation/commissioning processes.  Submit required forms, configure, test, and train customers.​

• Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills.

• Manage multiple accounts and activities simultaneously.

• Provide excellent communication and interpersonal skills to internal and external customers.

• Travel approximately 40%.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

• Candidate must have four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience and four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.

• Expeirence working with computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications.

• Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales/brokerage, aviation management, aircraft completions, FBO operations, or related field position.

Qualifications We Prefer

• Experience in OEM sales, completions, service centers or avionics technician with an authorized service center or repair facility.

• Knowledge of business jet cabin voice and cabin communications protocols and technologies.

• BS in Aviation/Tech-related field, or equivalent experience.

• Motivated self-starter with problem-solving talent and ability to work independently. Candidates with previous experience working remotely are preferred.

• Strong computer and technical writing skills.

Role Type

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

What We Offer

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

•       Tuition reimbursement program.

•       Student Loan Repayment Program. 

•       Life insurance and disability coverage. 

•       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. 

•       Birth, adoption, parental leave benefits. 

•       Ovia Health, fertility, and family planning.  

•       Adoption Assistance.           

•       Autism Benefit. 

•       Employee Assistance Plan, including up to 10 free counseling sessions.  

•       Healthy You Incentives, wellness rewards program.

•       Doctor on Demand, virtual doctor visits.  

•       Bright Horizons, child and elder care services.

•       Teladoc Medical Experts, second opinion program.  

•       And more!  

Learn More and Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms