Vice President, Commercial Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

The Vice President of Commercial Operations will lead R1’s Commercial Systems, Enablement, and RFP functions, operating as a shared service across all Commercial and client‑facing teams. Reporting directly to the Chief Commercial Officer, this role serves as a strategic connector across Sales, Marketing, Client Experience, Product, Finance, and executive leadership. 

This leader will own the strategy, execution, and optimization of Commercial enablement infrastructure—including Salesforce (CRM), Conga (contract and legal workflows), and Definitive Healthcare (account intelligence)—to drive sales productivity, operational efficiency, and scalable growth. 

The VP will inherit an established operations organization and will be responsible for strengthening integration with adjacent teams, streamlining processes, and elevating Commercial execution. In addition, this role will support senior leadership initiatives including product integration, competitive and market analysis, M&A diligence and integration, and executive‑level reporting. 

The ideal candidate brings experience leading sales and/or operations teams in client‑facing environments and has operated within growth‑oriented organizations where execution, prioritization, and adaptability are critical. This leader is highly organized, detail‑oriented, and comfortable managing multiple initiatives simultaneously while supporting a high‑performing Commercial organization. They are a collaborative team player who is willing to take ownership, proactively initiate high‑visibility strategic priorities, and drive outcomes across cross‑functional partners. 

Key Responsibilities 

Commercial Enablement & Operations 

• Own the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions 

• Drive adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare) 

• Identify process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams 

• Maintain clear, consistent process documentation to support scale and repeatability 

Leadership & Team Development 

• Lead, develop, and scale a high‑performing Commercial Operations organization 

• Recruit, hire, coach, and promote talent while fostering a supportive, results‑oriented culture 

• Provide clear direction, prioritization, and accountability across multiple direct reports 

Strategic Partnership & Cross‑Functional Collaboration 

• Serve as a trusted strategic partner to the Chief Commercial Officer and senior leadership team 

• Collaborate closely with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners 

• Support executive initiatives including product development and integration, competitive intelligence, M&A diligence and post‑merger integration 

Governance, Reporting & Vendor Management 

• Manage third‑party vendor relationships, budgets, and contracts 

• Develop executive‑level reporting, dashboards, and presentations that support decision‑making 

• Balance day‑to‑day operational execution with long‑term strategic initiatives 

Required Qualifications 

• Bachelor’s degree in Business, Marketing, or a related field 

• 10+ years of experience across Commercial, Sales, Marketing, Operations, or Account Management functions 

• Demonstrated experience leading and developing teams in a collaborative, high‑performance environment 

• Hands‑on experience with CRM platforms (Salesforce strongly preferred) 

• Strong technical proficiency, including Excel and PowerPoint 

• Proven ability to manage competing priorities while driving long‑term initiatives 

• Excellent written, verbal, organizational, analytical, and problem‑solving skills 

Preferred Qualifications 

• Advanced degree or relevant certifications in business, leadership, or industry 

• Experience operating within a growth‑oriented or sales‑driven organization 

• Background in Commercial enablement, revenue operations, or shared‑services models