Clinical Case Specialist

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Clinical Case Specialist (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a clinical case specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

· Assists in orders for urgent placement for patients discharging from acute facilities

· Assists in determining patient qualifications for medical necessity based on payor coverage criteria

· Assists in resolution of clinical issues related to the billing process

· Interpret clinical documentation to identify required payor criteria that leads to the identification of correct diagnosis codes

· Interfaces with internal and external departments to ensure that Solventum’s clinical guidelines are always in the forefront of decisions

· Provides recommendations on Vacuum Assisted Closure (VAC) placements that are failing to demonstrate wound healing or improvement

· Evaluates and generates payer appeals for adverse determination by commercial payers. (MCO)

· Serves as a resource for nonclinical staff and conducts necessary training as needed

· Analyzes medical necessity cases to advise on trends and patterns

· Validates medical necessity for all payor types

· Open communication with supporting teams (Order Fulfillment, Billing Verification, Wound Care Center, Wound Documentation Team and Sales Field Teams) across the organization and external customers as appropriate

· Communicates concerns and issues and escalates as appropriate

Job Summary

Provides specialized professional and technical support to Solventum customers, distributors, and sales teams. Develops expertise in assigned products and projects while building knowledge of the business, organization, and customer base.

Key Responsibilities

• Provides professional/technical support to customers, distributors, and sales employees.
• Follows established process and improvement procedures, working independently with general guidance and periodic review.
• Handles inquiries of moderate complexity, analyzing information and selecting appropriate solutions based on established practices.
• Provides guidance or training to colleagues and other stakeholders on products, applications, specifications, and procedures.
• Builds relationships with customers, Key Opinion Leaders (KOLs), professional associations, universities, regulatory stakeholders, and other relevant groups.
• Provides training and education to internal and external stakeholders and may train sales teams on clinical or technical standards.
• Supports localization of product documentation, training materials, regulatory communications, and sales/marketing content.
• Complies with applicable professional and quality standards, company policies, procedures, ethics, and Solventum values.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma.
• Advance English B2+
• Bachelor’s degree or higher in sales, marketing, clinical or medical sciences, training, technical life sciences, or a related field.
• Up to one (1) year of relevant professional experience in nursing, clinical office background with a solid understanding of anatomy and physiology and medical terminology.
• Basic knowledge of theories and practices within at least one relevant discipline, such as clinical, medical, or training.
• Working knowledge of computer programs relevant to the assigned area of responsibility.

Additional qualifications that could help you succeed even further in this role include:

• Clinical education and/or clinical experience.

• Experience supporting customers, distributors, sales teams, product evaluations, or educational events.

• Basic analytical skills with the ability to interpret information, examine variables, draw conclusions, and assess alternative approaches.

• Ability to communicate technical or clinical product information clearly to audiences familiar with the subject area.

• Ability to work independently within defined procedures and priorities, with periodic review and general guidance.

Work location:

· Hybrid Eligible

Relocation Assistance: Not be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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