Customer Success Account Manager - Digital Sales

What you’ll do as a CSAM 

• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. 

• Create a value-based relationship with new & existing North American Adobe SMB customers. 

• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. 

• Execute Marketing Qualified Leads (MQL’s) with a defined SLA to maximize Revenue. 

• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account 

• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. 

• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. 

• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions. 

What you need to succeed 

• SMB Segment exposure and proven ability to manage a large customer set 

• 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred 

• Excellent communication Skills, both oral and written 

• Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch. 

• Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand. 

• Strong organization, follow-through and documentation skills suitable for customer communication. 

• International Sales Experience with exposure to NA markets preferably. 

• Working hours will coincide with the US Time Zones 

• Bachelor’s Degree or Equivalent 

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.