Wallet Product & Operations Specialist
Asia && Hong Kong && Taiwan, Taipei
Full-Time
Senior (7+ yrs)
Operations & Project Management
Posted on April 9, 2026
Responsibilities
Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
Oversee daily operations of exchange wallets, including deposits, withdrawals.
Monitor blockchain transactions to ensure timely processing and resolve delays or failures
Maintain operational uptime of exchange wallets
Coordinate and complete network upgrades, token events and testing with no issues
Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
Continuously review existing risk and controls to prevent potential future impact to the firm or users
Review internal processes and simplify or automate processes to enhance efficiency and users experience
Analyze competitor product and industry trends to identify potential product/process enhancements
Work with Customer Support to resolve wallet-related user inquiries
Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
Communicate and collaborate with regulators, auditors and external parties
Drive the CEX business growth strategy and develop/integrate new products to increase market share
Requirements
5+ years in crypto wallet operations, blockchain infrastructure, or a related role
8+ years of experience in Product/Operations Management
Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
Familiarity with on-chain analysis tools, DeFi protocols, and new projects
Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
Excellent problem-solving and communication skills
Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
Tradfi experience in Issuer Services & Custody is a plus
Wallet Management:
Risk Mitigation & Compliance:
Process Optimization:
Cross-Functional & External Collaboration:
Business Growth
Company: Binance
Operates the world's largest cryptocurrency exchange, offering trading, staking, and blockchain ecosystem services to 270M+ users globally.
5001-10000 employees
Finance & Fintech
HQ: None (Global)
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