Senior Partner Operations Manager
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Serve as the primary point of contact and advocate for partners following the initial sales phase.
Define and execute the operational strategy for partners, providing day-to-day support throughout the partner lifecycle with a focus on driving enrollment, engagement, renewals, and successful integrations.
Operate cross-functionally across Implementation, Customer Success, and Partner Operations based on business needs and partner lifecycle stage.
Partner closely with clinical, operational, and technology teams to represent partner needs and support the selection and integration of clinical solution partners.
Act as a subject matter expert for Partner Success, supporting the development of ecosystem partnerships by working with senior leadership, Platform, and Ecosystem teams to evaluate, select, and collaborate with partners, and help build business cases for new partnerships.
Create processes, documentation, and training materials to enable Customer Success teams to effectively support clients through the partner channel and identify expansion opportunities.
Support Channel Sales by contributing to sales enablement materials and educating sales teams on partner capabilities and positioning.
Develop and deliver quarterly and annual business reviews with Channel Sales, and ensure timely delivery of partner reporting, performance metrics, and operational updates.
Troubleshoot operational, reporting, eligibility, and integration issues, and coordinate with internal teams to drive resolution.
5+ years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success.
Strong project management skills required; this role manages multiple concurrent implementations, operational workstreams, and customer initiatives simultaneously.
Ability to think strategically and systemically while executing methodically.
Must have: Previous experience in customer success management, implementation, or consulting.
Entrepreneurial with an ability to design plans with comprehensive documentation (that any internal stakeholder can follow), yet flexible enough to respond to change while balancing priorities.
Proactive, accountable, and thoughtful with high attention to detail and strategic problem-solving skills.
Strong presentation skills and ability to articulate product vision and roadmap to stakeholders.
Interest in the healthcare industry and the challenges/complexities of industry transformation.
Desire to contribute to high visibility, strategic projects within the organization.