Senior Account Manager - Strategic Accounts - Remote (USA)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

We are seeking a highly experienced and strategic Senior Account Manager to support our Strategic Accounts segment, serving clients with 3,000+ employees, complex funding structures, and highly customized benefit programs.

This role is designed for a proven operator, someone who has successfully managed large, sophisticated clients and can contribute immediately within a high-performing, fast-paced environment. This is not a developmental role.

You will join a team of high-performing peers who operate with urgency, precision, and strong alignment—running fast and tight together to deliver an exceptional and consistent client experience.

As a key member of the client leadership team, the Senior Account Manager plays a critical role in owning and elevating the client experience, balancing operational excellence, strategic execution, and proactive partnership.

This role requires a proven track record supporting large, complex clients and is not designed as a developmental opportunity. Success in this position requires the ability to operate independently, think strategically, and execute with precision from day one.

Essential Duties and Responsibilities (include but are not limited to):

• Serve as a senior operational lead on complex client accounts, partnering closely with the Producer, Managing Consultant, and Senior Benefit Consultant to execute client strategy
• Own and continuously elevate the overall client experience, ensuring alignment between strategic intent and day-to-day service delivery
• Act as a primary point of contact for senior client stakeholders, demonstrating strong executive presence and the ability to communicate complex concepts clearly and confidently
• Lead execution of complex renewal cycles, coordinating across multiple carriers, vendors, and internal stakeholders while ensuring alignment with client objectives
• Manage and coordinate all day-to-day service delivery across a multi-disciplinary team, often including multiple Account Managers, Associate Account Managers, and Financial Benefit Consultants
• Serve as the day-to-day leader of the account team, driving alignment, accountability, and performance across all service resources
• Drive accountability across the service team by managing timelines, deliverables, and quality standards in a fast-paced, high-expectation environment
• Navigate and support complex funding arrangements (e.g., self-funded, level-funded, captives, and other alternative funding strategies), with a strong understanding of operational and financial implications
• Align service delivery with the client’s broader business objectives, ensuring benefit strategies are executed in a way that supports organizational goals
• Identify, anticipate, and proactively resolve service risks and gaps before they impact the client
• Lead resolution of complex service issues and escalations, coordinating cross-functional teams to drive timely and effective outcomes
• Partner with Financial Benefit Consultants and analysts to ensure accurate data flow, reporting, and insights that support client strategy
• Support client retention and growth by identifying opportunities to enhance value, strengthen relationships, and expand services in partnership with the Producer and consulting team
• Operate effectively within highly customized, non-standard service models, adapting approach based on client complexity and business needs
• Exercise strong judgment in ambiguous or high-stakes situations, making informed decisions that balance client needs, risk, and business priorities
• Mentor and elevate junior team members, contributing to the overall strength and performance of the team

Qualifications, Skills and Requirements:

• Demonstrated success managing large, complex employee benefits clients (3,000+ lives) within a brokerage or consulting environment
• Deep understanding of employee benefits, including both fully insured and alternative funding arrangements
• Proven ability to operate effectively within a highly matrixed team structure, influencing without direct authority
• Strong executive presence with the ability to engage and influence senior client stakeholders
• Exceptional project management and organizational skills, with the ability to manage multiple complex workstreams simultaneously
• Highly proactive, solutions-oriented mindset with strong problem-solving capabilities
• Ability to operate with speed, precision, and accountability within a high-performing team environment
• Strong written and verbal communication skills, with a high level of professionalism and attention to detail
• Ability and willingness to attend in-person client meetings and travel as needed

Education, Training and Experience:

• 7+ years of experience in employee benefits account management, with a significant portion supporting large-group or enterprise clients
• Proven experience supporting self-funded and complex benefit structures required
• Demonstrated experience leading or coordinating cross-functional service teams
• Bachelor’s Degree preferred
• Life & Health License required
• Advanced proficiency in Microsoft Excel and PowerPoint required
• Experience working with data, reporting, and analytics tools preferred

The typical base pay range for this role is $150K - $180K

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!