AI - Software Engineering - Fellow I

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

AI - Software Engineering - Fellow I

About your role :

The AI - Software Engineering - Fellow I will lead the engineering team building multi-tenant agentic AI platform for financial services. In addition you will own the technical strategy, delivery and production operations at scale.

What you will do:

- Own end-to-end engineering delivery of the agentic AI platform

- Set technical vision and architecture direction for a multi-tenant agentic platform built on AWS Bedrock AgentCore, Strands Agents SDK, and Cedar/AVP authorization

- Recruit, hire, and develop pillar leads and senior engineers across Identity & Access, Agent Runtime, Observability & FinOps, Catalog & Registry, and Evals & Testing

- Drive platform security posture — threat modeling for agent delegation chains, prompt injection defence, cross-tenant isolation, and regulatory compliance (SOC2, OCC, FFIEC)

- Establish engineering standards — ADRs, SDK architecture patterns, code review culture

- Build and operate the agent onboarding pipeline — enabling adjacent business teams to build, certify, and deploy agents on the platform

- Define SLOs, operational readiness criteria, and incident response processes for a banking-grade production platform

- Manage cross-pillar dependencies and technical risk — credential flows, MCP Gateway governance, audit pipeline completeness, and multi-tenant data isolation

- Partner with Security to establish pre-GA sign-off gates including penetration testing, SAST/DAST integration, and compliance certification

- Drive FinOps discipline — per-tenant cost attribution, LLM usage optimization, and infrastructure right-sizing

What you will need to have:

- 10+ years of software engineering experience, with 5+ years leading engineering teams across multiple product areas or platform pillars

- Proven track record building and shipping multi-tenant SaaS platforms — ideally in financial services, payments, or regulated industries

- Deep hands-on experience with AWS (IAM, KMS, Cognito, DynamoDB, S3, Lambda, Step Functions, ECS/EKS) and infrastructure-as-code (CDK or Terraform)

- Strong background in platform engineering — SDK design, API governance, developer experience, and internal platform adoption

- Experience with identity and authorization architectures — federation, RBAC/ABAC, credential management, tenant isolation patterns

- Demonstrated ability to recruit, develop, and retain senior engineering talent in a high-growth environment

- Experience managing AWS or cloud vendor partnerships with embedded engineering resources

- Familiarity with security and compliance in financial services — threat modeling, penetration testing, audit requirements, data residency

- Strong architectural judgment — ability to make build-vs-buy decisions, set technical direction across distributed teams, and manage technical debt

- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

What would be nice to have:

- Experience with AI/ML platforms, LLM orchestration, or agentic systems.(agent frameworks, tool use, multi-turn workflows, human-in-the-loop patterns)

- Familiarity with AWS Bedrock, AgentCore, or similar managed AI services.

- Knowledge of Cedar policy language, Amazon Verified Permissions, or comparable policy engines.

- Experience with observability at scale — OpenTelemetry, distributed tracing, audit pipelines, PII redaction.

- Background in MCP (Model Context Protocol), agent-to-agent delegation, or governed tool execution.

- Experience leading platform teams through SOC2 certification, OCC examination readiness, or FFIEC compliance/

- Prior experience at a fintech, payments processor, or banking technology company.

Important information about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability

Salary Range

$210,000.00 - $330,000.00

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.