Remote Source

    Senior Manager, Program Management

    United States
    Full-Time
    Senior (7+ yrs)
    Product Management
    Posted on May 1, 2026

    The Opportunity

    We’re looking for a sharp, execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO role—it’s a high-impact seat at the intersection of M&A integration, marketing transformation, and AI-native ways of working.

    You’ll translate acquisition strategies and enterprise priorities into structured integration plans, clear execution roadmaps, and measurable business outcomes. You’ll operate across cross-functional boundaries, bring operational rigor to complex initiatives, and drive accountability from kickoff to close-out—using AI as a strategic partner, not just a productivity shortcut.

    The ideal candidate has a track record in M&A integration and marketing program leadership, thrives in ambiguity, embraces AI-enabled workflows as foundational to how work gets done, and knows how to move fast without sacrificing quality.

    What You’ll Do

    Program Leadership & Execution

    •      Own end-to-end planning and execution for Marketing-focused M&A integrations and strategic transformation programs.

    •      Translate business priorities and acquisition objectives into structured program charters, workstreams, milestones, and measurable outcomes.

    •      Manage multiple concurrent initiatives, ensuring delivery on time, within scope, and within budget.

    •      Drive accountability and urgency across cross-functional teams. Challenge unproductive patterns and protect execution standards.

    M&A Integration Planning & Delivery

    •      Build comprehensive integration plans in partnership with Marketing, Product, Sales, Finance, IT, and other enterprise functions.

    •      Align integration strategy to broader enterprise objectives and synergy targets.

    •      Track and manage risks, dependencies, decision logs, and critical path activities with precision.

    •      Ensure clear communication, documentation, and stakeholder alignment throughout the integration lifecycle.

    Cross-Functional Collaboration

    •      Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution.

    •      Facilitate working sessions, governance forums, and executive reviews that move work forward—not just update stakeholders.

    •      Serve as the connective tissue between strategic direction and day-to-day operational execution.

    Strategic Planning & Prioritization

    •      Support portfolio-level planning and prioritization within the Strategic Execution Office.

    •      Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy.

    •      Translate strategic imperatives into actionable roadmaps with clear ownership and accountability.

    Process Excellence & Documentation

    •      Identify and implement improvements to workflows, tools, and integration processes.

    •      Maintain structured documentation including charters, requirements, decision logs, roadmaps, and post-integration reviews.

    •      Define and document business requirements to support operational and system changes.

    •      Establish KPIs, milestones, and dashboards to monitor program health and outcomes.

    •      Deliver structured status updates and executive-ready reporting to senior stakeholders.

    •      Design feedback mechanisms into programs to drive continuous improvement.

    AI-Native Execution & Accountability

    •      Leverage AI tools (Microsoft 365 Copilot, Claude, Zoom AI Companion, and emerging platforms) as foundational to how you plan, execute, and communicate—not as optional add-ons.

    •      Identify manual processes ripe for AI automation, design end-to-end AI-enabled workflows, and measure time savings and adoption across the team.

    •      Use AI to generate executive-ready program narratives, QBR content, and stakeholder communications—always verifying outputs for accuracy before distribution.

    •      Coach cross-functional partners and junior PMs on AI-native methodologies, prompt engineering, and workflow automation best practices.

    Apply for this position

    Company:  ServiceNow

    Provides a cloud-based platform for automated business workflows and digital transformation solutions.
    10001+ employees
    Software & IT Services
    HQ: United States