Account Manager, Facial Aesthetics

Join a global leader behind some of the world's most recognised aesthetics brands.

At Allergan Aesthetics, an AbbVie company, we don't just sell products. We partner with healthcare professionals to help shape the future of aesthetic medicine.

We're looking for a commercially driven Account Manager to join our Facial Aesthetics team on the Gold Coast. This is an opportunity to take ownership of a high-potential territory, build meaningful customer partnerships, and directly influence business growth across some of Australia's most dynamic aesthetic practices.

This isn't a transactional sales role. You'll become a trusted business partner to leading clinics, helping them identify growth opportunities, optimise patient pathways and develop their practice through a combination of commercial insight, education and strategic account management. You'll be supported by one of the most recognised and innovative portfolios in aesthetics, backed by ongoing investment in science, education and customer development.

Whether your background is in healthcare, medical devices, pharmaceuticals, specialist sales or another high-performance commercial environment, we're interested to hear from ambitious sales professionals who know how to grow accounts, create opportunities and deliver results.

KEY DUTIES AND RESPONSIBILITIES

• Develop and maintain strong, long-term relationships with key accounts within the facial aesthetics market
• Develop executable account plans, reviewed quarterly, that provide clear objectives and outcomes.
• Conduct account plan reviews by analysing sales data, customer segmentation information and market intelligence and update the account plans as required.
• Focus on ‘partner’, ‘develop’ and ‘maintain’ customer segments as agreed with sales manager and execute in line with call planning cycle.
• Work with cross functional teams to achieve/exceed account management objectives and sales targets.
• Review customer buying patterns on a monthly basis and keep them informed of their targeted level in line with account APP or volume aspirations.
• Build and develop business relationships with key accounts including prescribers/users, initiators, deciders or buyers and incorporate into stakeholder maps.
• Ensure account plans are aligned with cycle marketing strategy and promotional programs to drive rapid uptake within accounts.
• Clearly follow and execute to the current marketing campaign utilizing compliant support materials.  
• Comprehensively understand the patient journey to identify potential sales and marketing opportunities and effectively communicate the opportunities to the sales and marketing team.
• Monitor market trends through networks of clients, suppliers and attendance at industry meetings. 
• Conduct market analysis and monitor product availability or related matters to sales and marketing team.
• Utilise the digital sales aid to clearly articulate product key selling messages and clinical data.
• Execute to third line sales requirements as directed by the Medical Aesthetics portfolio strategy.
• Oversee product support and direction in toxins and fillers in line with Clinical Medical Information and product information materials 
• Aid in the support of best practice consultation and assessment of patients.
• Direct injector requests for clinical facilitation through the defined VEEVA process.
• Maintain high level of therapeutic knowledge of Allergan products and aging & anatomy through the internal 6 monthly certification program.
• Keep accurate, weekly records of all customer visits, as well as maintaining other relevant customer data necessary to meet customer needs utilizing the VEEVA system.
• Attend sales meetings, conferences, training and other work related functions as required.
• Ensure all sales activities comply with legal and ethical requirements.
• Manage business expenses within the budget and the Travel & Expenses Policy.
• Report any adverse event within 24 hours as per Allergan’s policies and procedures
• Support Allergan’s Quality Management System and internal auditing processes.
• Adhere to Medicines Australia Code of Conduct.
• Proactively participate in Allergan’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to Allergan’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.