Remote Source

    Customer Service Specialist

    Greenlight
    Atlanta, GA
    Full-Time
    Mid (3-6 yrs)
    Customer Success & Support
    Posted on March 25, 2026
    We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.
    This role will report to the Customer Service Manager.
    Who you are:
  1. Professional, confident, and resourceful
  2. Someone who can be a creative problem-solver while troubleshooting customer issues
  3. Patient and kind while addressing customer questions and concerns
  4. An active listener who can demonstrate genuine empathy to our customers
  5. Responsible and able to self-manage (work from home)
  6. Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
  7. Able to quickly learn about Greenlight’s products, services and policies
    8. What you will be doing:
  8. Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
  9. Actively listen to customers to confirm and clarify information and diffuse potential escalations
  10. Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
  11. Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
  12. Effectively utilize software and internal tools to navigate customer accounts and solve issues
  13. Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  14. Adhere to all company policies and procedures
    15. What you should bring:
  15. High School Diploma or equivalent
  16. Exceptional customer service, active listening, and verbal and written communication skills
  17. Proficiency with software, ideally CRM software, and strong typing skills
  18. Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations
    19. Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.
    Location: We are currently prioritizing candidates who are based in Georgia, Florida, or Texas.
    Schedule:
    Schedule Options (all time are listed in EST)
    Schedule 1:Monday - 12:00 - 9:00 pm
    Tuesday - 12:00 - 9:00 pm
    Wednesday - 12:00 - 9:00 pm
    Thursday - 12:00 - 9:00 pm
    Friday - OFF
    Saturday - OFF
    Sunday - 11:00 am - 8:00 pm
    Schedule 2:Monday - OFF
    Tuesday - 12:00 - 9:00 pm
    Wednesday - 12:00 - 9:00 pm
    Thursday - 12:00 - 9:00 pm
    Friday - 12:00 - 9:00 pm
    Saturday - 11:00 am - 8:00 pm
    Sunday - OFF
    Training:
  19. During the first week of your employment, you will be expected to come into the office. The exact number of days and dates will depend on your start date and the onboarding schedule.
    20. Apply for this position

    Company:  Greenlight

    Provides a debit card and money app that empowers parents to raise financially-smart kids.
    201-500 employees
    Finance & Fintech
    HQ: United States
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